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Customer Service Representative for a Luxury Automotive Brand
vor 1 Monat
You have experience in luxury customer service or the hotel industry and are based in Berlin? Our client – a luxury automotive brand – is looking for customer care agents to give customers the highest quality service. As the first point of contact for customers, you will be a true brand ambassador and can have a significant impact on the customer experience. Sounds interesting? Then what are you waiting for?
TasksYour responsibilities and impact as a Customer Service Representative will be:
- Be the friendly and empathetic first point of contact for customers by representing the company professionally.
- Contribute to the growth of the Customer Interaction Center by bringing fresh ideas.
- Use your communication skills to resolve customer issues and maintain a good relationship.
- Most importantly: ensure that every customer walks away with a smile to reflect the company's quality standards.
Skills, qualifications and interests you need to succeed in this role:
- Native level of German with a proficient level of English.
- Previous experience in luxury Customer Service or the Hotel industry (min. 2 years)
- Already based in Berlin.
- Having excellent verbal and written communication skills.
- Being able to quickly understand customers´ needs and empathise with them.
- Structured and well-organized way of working.
- Experience working in the automotive industry is a plus.
What´s in it for you?
- Starting date: ASAP
- Being part of the creation of the Customer Interaction Center of one of the world´s leading luxury automotive brands
- Competitive salary
- Possibility to partially work from home after the initial training months
- Working in a dynamic and inclusive work environment
Your future company:
An innovative luxury automotive brand that is currently creating an in-house Customer Interaction Center. They have offices worldwide to cater for the needs of their international clientele.
