User Support Specialist

vor 3 Wochen

Berlin, Berlin, Deutschland nilo Vollzeit

Become a part of nilo and help us to remove the stigma surrounding mental health Play a vital role in building THE platform for mental wellbeing in the workplace.

Aufgaben

Your responsibility:

  • You are the first point of contact for our users and psychologists for questions about our product, scheduling/rescheduling and technical problems
  • You ensure the professional support of user inquiries via email, telephone and chat during our opening hours (Monday - Friday from 9.00am - 6.00pm)
  • You support users in matching and know exactly to which psychologists you have to forward special requests
  • You are in constant contact with team members from different departments, especially from our Psychology and Tech teams
Qualifikation

You'll be successful with these skills:

  • Ideally, you have at least 1+ years of experience in the areas of customer support/ customer care/ user operations
  • Your written and verbal communication skills in German and English are fluent
  • Working with people is your passion and you love to communicate
  • Your high level of empathy is what sets you apart as you'll need a sensitive feel for the needs of our users
  • You're extremely customer- and solution-oriented
  • You are a great organizational talent and remain calm even in stressful situations
  • You have an independent, proactive way of working and quickly familiarize yourself with new programs and processes
Benefits

What you get:

  • A strong company culture characterized by team spirit, empathy, respect, trust, courage, and innovation
  • Responsibility and creative freedom in your role
  • Opportunities to develop personally and professionally
  • Free access to the nilo.health app (incl. family support)
  • Enjoy working abroad for up to 90 days per year (workation)
  • Hybrid working model (Note: it is required to live Berlin as the User Operations team has a weekly team day).
  • Urban Sports Club membership at a discounted price
  • Equity options (VESOP) - you benefit from any increase in the nilo's valuation that you've helped to create
  • Regular team and company events
  • Bring your dog to work

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