Customer Experience Specialist
vor 4 Wochen
You’re curious about cutting-edge AI and know how auditors really work? Then this might be your next step. We are dnl – an AI audit-tech startup building intelligent software for leading audit firms. Our solutions help auditors work through documents faster, more accurately, and with less manual effort. We’re looking for a Customer Experience Specialist to help us deliver first-class experiences to our clients. This role is ideal for someone who’s tech-savvy, enthusiastic about innovation, and brings first-hand experience from the audit industry – someone who enjoys turning technology into real customer impact and shaping how auditors work with our product every day. Key responsibilities Act as the trusted voice of our customers internally, ensuring their needs are understood and prioritised. Be the first point of contact for incoming customer requests – from initial inquiry to resolution. Leverage on your audit experience by reproducing customer cases before handing them over to our development team. Communicate with users in a clear, structured, and proactive way. Document solutions, write handbook articles, and contribute to release notes. Collaborate closely with Product, Engineering, and Sales to improve the product and processes. Help scale workflows and knowledge bases as our customer base grows. What you bring 1-2 years of experience in financial audit or a related field – you know the workflows and pain points of our customers and speak their language. Strong technical affinity and curiosity for how complex software works. Excellent communication skills in German and English (C1+). A structured, hands-on approach to solving problems. Strong project management skills – you’re always on top of things, have a high sense of urgency and know how to prioritise effectively. Ownership and startup compatibility – you actively shape things rather than just execute, and you thrive in a dynamic, fast-moving environment. What we offer Competitive compensation package A monthly voucher worth 50€, usable at over 50 popular stores—covering everything from groceries to lifestyle Free lunch whenever you work from the office Regular trips to Berlin for on-site teamwork when working remotely Online and offline team events Ownership from day one, flat hierarchies, short decision paths Flexible working hours A collaborative, international, ambitious, and supportive team Join our team and help us create an outstanding experience for audit professionals worldwide – with an AI product that truly changes the way they work.
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Customer Experience Specialist
Vor 6 Tagen
Berlin, Berlin, Deutschland Avomind Vollzeit 40.000 € - 60.000 € pro JahrThe company Our client is an international eSIM shop for more than 130 destinations. It's simple to set up and provides 4G connection around the world. You'll connect to the internet just by scanning a QR code, and you'll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their business....
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Customer Experience Specialist
vor 1 Woche
Berlin, Deutschland Pirate Studios Vollzeit**PIRATE.COM** Pirate Studios is the world's leading provider of rehearsal and recording facilities for artists, with studios in the UK, Germany and the USA with exciting plans to expand globally. This is a rare opportunity to be part of a global team that is building something extraordinary. Music and tech are central to our mission of empowering artists...
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Customer Service Specialist
vor 2 Wochen
Berlin, Berlin, Deutschland Pontoon Solution Vollzeit 45.000 € - 55.000 € pro JahrCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Specialist located in Berlin, Germany. The Customer Service Specialist will be responsible for providing support to customers, ensuring customer satisfaction, maintaining proper phone etiquette, and enhancing the overall customer...
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Customer Support Specialist
Vor 6 Tagen
Berlin, Deutschland Workstation Customer Care VollzeitWhen customers call their banks they are actually calling our customer. There they help people by answering questions, processing transactions, and resolving their issues! They provide awesome customer service on behalf of the big companies you deal with every day. Their team comes from an array of backgrounds and experiences; they share their passion for...
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Customer Complaints Executive
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a travel sector specialist, with a portfolio of more than 50 independently operated brands, most of which are leaders in their sector. Sailing adventures, safaris, sports tours, Arctic expeditions - their brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world. Our client is looking for a...
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Werkstudent Customer Experience Specialist
vor 1 Woche
Berlin, Deutschland emarsys eMarketing Systems VollzeitCustomer facing, platform execution focused expert specialising in data-driven insight, lifecycle and AI marketing automation and best practice in journey based communications. Runs collaborative automation concepting with alongside CX Consultant and designs journeys across multiple digital touchpoints. You will develop a deep understanding of complex...
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Customer Experience Specialist
vor 2 Wochen
Berlin, Deutschland Smartfrog & Canary Vollzeit**A little bit about us**: Smartfrog&Canary is an international IoT tech company focused on making everyday objects and places more intelligent and connected by enabling our users to access them from anywhere at any time. We want the latest technologies to be affordable and user-friendly so that our everyday lives become more comfortable, efficient, and...
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Customer Support Specialist
vor 1 Woche
Berlin, Deutschland CA Customer Alliance GmbH Vollzeit**About Us**: At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 21 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share...
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Customer Support Specialist
vor 1 Woche
Berlin, Deutschland AMBOSS VollzeitHello, we are AMBOSS and we are looking for the next Customer Support Specialist. With our team, your support will reach further than ever before! As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people. Our mission is to enable clinicians and students...
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Customer Experience Internship
vor 12 Stunden
Berlin, Berlin, Deutschland Spotahome Vollzeit 9.600 € - 12.000 € pro JahrWhy us?Remote flexibility, we trust our team and we are goal oriented Paid internship: 800 euros gross per month with a 6 month duration.Starting date: January/ Feburary 2025Schedule: Full-time, 09:00 to 18:00, Monday to FridayA hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields.People. Work with talented, committed...