Customer Delivery Manager for Sustainable Real Estate Software Startup

vor 1 Woche

Munich, Deutschland Optiml Vollzeit

We are seeking a self-motivated Customer Delivery Manager to strengthen our delivery unit sitting between Business, Product, and (Technical) Customer Success. You’ll play a pivotal role in assuring that our clients’ use our product to the full potential, acting as the primary point of contact post-sale, leading the customer onboarding, coaching users and providing guidance to clients on a day-by-day basis. You become the expert for the intimate details of our software, helping our clients to meet their financial & decarbonization goals.

About You

You’d be excited to work in a dynamic, friendly, fast-growing startup where your actions really matter. You have studied engineering or a related discipline, specifically for the real estate industry. You’re an analytical, motivated professional with an eye for details, delivering accurate results reliably - yet you wish to spend a significant amount of time talking to (technical) client counterparts. You feel excited about the responsibility of shaping the direction of a pre-seed startup. Sounds like you? Read on…

About Optiml

Real estate is one of the key levers for decarbonization, and it’s time to act. Optiml is fast-growing AI startup with a mission to revolutionize investment decisions towards sustainability. We spun out of ETH Zurich in fall 2022 and raised money from top-notch US & EU funds: Innovation Endeavors (San Francisco – fund of former Google CEO Eric Schmidt) and Planet A (Berlin). Since then, we have rolled out our product across DACH + UK and raised $6M in the last 18mo, now with the team being 20 across Zurich and Munich. We have won major awards in real estate and have a vision to create a new software category of Real Estate Decision Intelligence. In short: although we’re only two years old, we’re at the stage where we need more entrepreneurial and talented people to join our team as we expand our footprint.

Tasks
  • Our software feels like magic Thus, we need your technical real estate knowledge and skills to run buildings through our software to generate optim(a)l asset & portfolio decarbonization strategies - to convince future clients of our value-add. You will have great responsibilities from day 1: from creating custom strategies to assuring quality results as well as presenting and discussing in client meetings.
  • Our software is powerful But only after initial configuration. Thus, we need you to support the initial onboarding of our clients to the platform, train users on how to navigate successfully, and how to best integrate into existing systems and workflows. You will stay their primary contact post-sales, explaining and /or fixing smaller issues directly yourself and thereby helping people on a daily basis, ensuring customer satisfaction.
  • Our software is continuously improving Therefore we need you to communicate in a friendly and effective way in both directions: 1) from Clients -> Internal: gather customer feedback, bugs and feature ideas; 2) from Internal -> Clients: communicate new functionality after release, develop and share FAQs and training materials, etc.
  • Our software is disrupting the industry To demonstrate that, you will build a repository of case studies and stories of customer use cases & testimonials - show what we’ve got.
  • Our company is growing - together with you You will be an integral part of our new Delivery unit (exciting), driving efficient internal processes in-line with increasing client demand. You will also be involved in tangible product improvements (e.g., by supporting contextual data gathering and assessments along with support in tracking policy developments) as well as improvement of customer experience (e.g. by identifying new features in our platform in collaboration with the product, UX research, and design teams).
Requirements

Who we are looking for

  • Highly self-motivated & organized: You are able to quickly and efficiently execute tasks because of your structured way of working, demonstrating strong initiative and proactivity.
  • Critical eye for detail: You understand that the devil lies in the details, and trust in our industry is earned by high quality and reliable delivery.
  • Client-facing acumen: You communicate confidently and effectively in English AND German (our key client markets at the moment), building strong interpersonal relations with your client counterparts.
  • Overly helpful and enabling: You are willing to go above and beyond to provide the greatest experience for customers.
  • Analytical and Self-Reflective: You analyze your performance and continuously seek ways to improve.
  • Compassionate and Humorous: You bring kindness and humor to the team, enhancing both morale and collaboration.

Requirements

  • 1-2+ years experience in the Real Estate Consulting industry in DACH (Germany, Switzerland, Austria) with client-facing interactions
  • Bachelor or Masters degree in engineering or related disciplines within the Real Estate industry, e.g. Architecture, Civil Engineering, Resource Efficient and Sustainable Building studies, Integrated Building Systems, Building physics, Energy systems engineering, or similar subjects
  • Willingness to learn everything about our innovative software tool in detail and become our power-user -> so you can teach others your tips & tricks
  • Willingness to work in one of our offices - either Munich (DE) or Zurich (CH)
  • Swiss or EU citizenship (unfortunately due to size, we can’t support non-EU)
  • Excellent written and verbal communication skills in English and German (C1 level or native in both)
  • Willingness to travel up to 20% of your time (e.g. to attend a client meeting in person, join team events or strategic workshops in Zurich, etc.)
  • Nice-to-have: Certified GEAK expert (Switzerland) or certified DENA Energy Consultant (Germany)
  • Knowledge of data requirements and existing regulations & norms for building renovations
  • Familiarity with sustainability standards, regulations, or energy efficiency measures in real estate
  • Experience in startup, SaaS or PropTech - software for real estate or sustainability sectors
Benefits
  • Direct impact on building a tech startup from scratch and defining a new category in the market
  • Unique opportunity to learn: try, fail, iterate, and build new skills every day - in a culture that values growth & development individually and as a team
  • Learning and development budget of CHF 1k (conferences, certificates, etc.)
  • 25 days paid vacation, flexible parental leave.
  • Standard Swiss insurances and pension fund
  • Shit happens: 100% accident non-occupational accident insurance (UVG) covered.
  • We work primarily from our Munich or Zurich office, yet we offer the possibility of some remote work and flexible hours.

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