Aftersales Advisor

**Who is Moteo Two Wheels Europe?**
Moteo Two Wheels Europe is an independent distributor of motorcycles and scooters with operations in several European countries.Being a business unit of the Alcopa Group, we are very proud that the history of our group in fact started with two-wheelers. In the 30s, our founder started up both production and distribution of iconic two-wheelers such as BSA, Zundapp, Calthorp and other brands. A next milestone was reached in 1958, when we signed a cooperation agreement with Suzuki for the distribution of motorcycles, thereby becoming Suzuki’s first European distributor. HistoricalToday, almost 90 years later, Moteo Two Wheels is the reference in Europe for motorized two-wheelers. Since 1980, we have expanded our scope to France, Switzerland, Portugal and the Netherlands, Germany and Spain, where we are still active today.Because of the diversified brand portfolio, we cover just about all major motorcycle and scooter segments. Our approach is one of confidence and experience; trust between Moteo Two Wheels and the manufacturers that we represent and experience towards our end customer.

**Who are we looking for?**
As an aftersales advisor, you will be the link between Moteo, our manufacturers and our dealer network regarding all aftersales matters. Your responsibilities will include: providing aftersales support to the dealers regarding parts, technical support, complaints, pricing, etc.
You will also process warranty requests according to standard procedures and recovering them from our suppliers.
- Handling complaints from (private) customers;
- Keeping our dealer intranet up-to-date;
- Providing support for commercial parts & accessory promotions;
- Network support and training;
- Sporadically attending events for press, dealers and customers.
- Solving technical problems/questions for customers;
- Sharing knowledge on various products on technical area;
**What do we expect?**
- You have a (electro)technical education and work experience;
- Customer and service oriented, that's what you are
- In addition, you like to roll up your sleeves and see the work that needs to be done. Do you notice, for example, that there is a repetitive question from the dealers, then you think of a solution to beat this question;
- Native German speaking, good knowledge of English and a sound knowledge of Microsoft Word;
- Words like enterprising, driven, curious, innovative and taking initiative fit you well.

**What's in it for you?**
On top of this varied, challenging and exciting position in a dynamic **international company**, we offer a competitive compensation and benefits package.You will find yourself in a dynamic organization where you can take **responsibilities** in an environment where people know each other and help each other as a **team** and **work-life-fun balance** is importantOur family owned values makes us think long-term.
Moteo Two Wheels endorses the group's values which are "**entrepreneurship**", "**performance**" and "**respect**".

**Job Types**: Full-time, Permanent

**Salary**: 3,700.00€ - 4,200.00€ per month

Work Location: In person