Life Science Field Support Technician

vor 4 Monaten

Köln, Deutschland ChemoMetec Inc. Vollzeit

**Who are we?**

ChemoMetec is a worldwide leading manufacturer of cell counting and analysis equipment. We specialize in developing and producing high-precision instrumentation, delivering consistent data for thousands of customers across biotech, pharma, and academic segments.

During this exciting growth, we are looking for talented individuals to join us. We are looking for an individual who has drive and motivation, which is more important to us than the exact background and work experience. We want people on board to make a career with us, stay with us for a long time, and grow. Here you will experience being part of developing and shaping ChemoMetec's ongoing growth journey.

We offer freedom with responsibility and consider the ability to think outside the box a clear strength. We never do something merely because others do it. We do things because it is the best solution for ChemoMetec. We cherish our culture, which is based on being agile and solution orientated.

We value both personal and professional development. You will find excellent colleagues, an informal and relaxed atmosphere, and we always prioritize hosting cross-organizational events to strengthen the team spirit.

**What you will experience as a Life Science Field Support Technician with ChemoMetec**:

- You will work with leading life science laboratories and companies, supporting them in the successful operation of their instrumentation
- You will have the opportunity to hit the ground running and get experience working in a commercial setting
- We will support you in building your career at ChemoMetec and to be the best you can be
- The skills you gain will form a solid foundation for career growth that can open doors to many future possibilities
- You will be part of a supportive and enjoyable work environment where everyone’s voice is valued
- We believe that hard work should be rewarded
- We stand by our “promote from within” philosophy

**Main responsibilities**:

- Perform service checks and instrument installations at customer sites/institutions
- Give presentations and training to customers on our instruments
- Answer all questions that may occur while on site or communicating with customers
- Build customer relationships and recognize their needs
- Identify and execute on sales opportunities with customers
- Accurately record and maintain customer information in our CRM database
- Support the sales team with related tasks, as required
- Upkeep of all current instrument policies and looking to improve them in the future
- Discrete and confidential with all customer information
- 80 percent travel

**Key qualifications**:

- 3-5-year degree in Life Sciences (Essential)
- 1+ year customer facing experience (preferred)
- 1+ year experience with GMP (preferred)
- Ability to establish rapport with customers
- Able to perform tasks independently with little supervision
- Strong communication skills: Written, oral and presentation
- Can use effective questioning to identify customers’ needs
- Self-motivated and uses initiative on tasks
- Quickly adapts to any situation when problems or issues arise
- Motivated to travel across various locations in DACH and rest of EU

**Experience**:

- Cell culture (primary, cell lines, apheresis): 1 year (preferred)
- Flow cytometry and/or fluorescent microscopy: 1 year (preferred)

**Practical information**:
The role is remote, but we will prefer if you were based in either Cologne, Düsseldorf or Bonn as you will regularly travel to our customers in those locations.

Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.

Work Location: On the road

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