F&b Attendant

What is required?
Experience in hospitality is a plus
Good knowledge of customer relations
Good communication and guest service skills and you have an eye for detail
Good command of the German and English language
Venturous, humble, helpful and approachable
What will you get?
€ 2.187 - € 2.650 per month
Christmas allowance, holiday allowance
40-hour working week
25 to 30 vacation days, increasing with seniority
Pension Plan (Betriebliche Altersvorsorge)
F&B discounts in the hotels
What will you do?
20% Resolving customers' queries
20% Cleaning the room after meal service
20% Setting up and clearing the meal service
20% Restocking the buffet
20% Taking food and drink orders from customers
Vacancy

As F&B Attendant at Moxy, you are responsible for setting up and clearing the meal service. The meal service usually consists of a buffet during breakfast, lunch and dinner. It is your task to ensure that the buffet remains fully stocked at all times. If necessary, you provide guests with drinks or condiments upon request. In addition, you take care of sweeping, vacuuming and mopping the floors, as well as cleaning and sanitizing the tables and countertops after each meal service.

To work safely, you always follow all food safety and health policies and licensing, as well as the instructions and checks that you must follow and perform for certain activities. Likewise, you always provide customer service and hospitality.

During the shift, you usually work with one or two other F&B Attendants and a Front Office Supervisor/Shift Leader.

For this position it is mandatory to have an eligible visa to work full-time in Germany: we do not sponsor visas for this role.

“You come across a dissatisfied guest in the hotel restaurant. What do you do? “

When you see a guest that seems angry or upset, you start by approaching the situation in a calm and helpful manner. In that way, you don't upset the guest any further. Then, you try to find out what has caused them to be unhappy. For example, the guest may be dissatisfied because the buffet is insufficiently replenished. Once you have asked or figured out what is wrong, if possible you try to solve the problem. You supplement the buffet or you check if you can offer alternative food and drink options for the guest if necessary. If you are not able to solve it immediately, you clearly inform the guest what steps you will take to deal with the problem as best you can.

Growth

At Moxy, you get the opportunity to follow in-house training programs. There are also promotion and career opportunitites in the hotel and within the hotel group, as well as cross-national experience opportunities through transfers.

CAREER PATH
F&B Front of House Agent