Cad Operator

jOB DESCRIPTION—MAP ANALYST/ Cad Operator

**Location**: Remote

**Division**: Ticketmaster, EMAC / APAC

**Line Manager**: Director of TM Maps

**Contract Terms**: Permanent, 40 hours per week

The Map Analyst is a producer of Ticketmaster’s Interactive Seat Maps (ISMs) and Seatmap Files (STMPs). The Map Analyst is a member of the Ticketmaster Maps Organization and will work with local Business Operations teams and external clients to meet deadlines and ensure seat maps for all Ticketmaster events are produced and available before events go on sale.

To build these interactive maps, the Map Analyst will use Ticketmaster’s proprietary tools, including Maps Studio, which is based on 3Ds Max. The Map Analyst will also need a basic understanding of Ticketmaster seating charts and the Ticketmaster transaction engine.

Tasks

WHAT YOU WILL BE DOING

Work Management
- Work with North American Maps Team, New Delhi Pods, client support team, and clients to ensure that map production remains on track
- Manage priorities and clear bottlenecks to map building up the chain and across the business
- Work with internal and external clients to get ISMs through the QA process
- Produce ISM Maps using Maps Studio
- Produce seat inventory files using the Seatmap Tool
- Work with Lead Analyst and Product Managers to suggest and follow flow/process efficiencies
- Follow best practices for map appearance and consistency across domains
- Problem-solving — focusing on TM event build best practices

Communication
- Document processes and train internal and external clients
- Constantly iterate and improve processes, work with Product Manager to suggest new features and improvements for proprietary toolset

**Requirements**:
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- At least one year of experience using Computer-Aided Design (CAD) software; 3D Studio Max and AutoCAD experience preferred
- Strong design skills
- Strong oral and written communication skills in German and English
- Familiarity with the TM ticketing engine is a plus
- YOU (BEHAVIOURAL SKILLS)
- Exceptional problem-solving ability
- Ability to work alone or in a very collaborative environment, depending on circumstance
- Organized, with a high level of attention to detail
- High level of initiative, self-motivated and conscientious.
- Strong sense of responsibility
- Ability to manage up and across
- Ability to prioritize and context change under intense time constraints
- Strong communication skills
- Strong attention to detail
- Excellent team-building skills to include immediate team members, internal departments, and clients
- As the demand for ISMs grow, this role is fundamental to the success of the Global business.

Ticketmaster Core Values

Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

Belonging - We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

CULTURE

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passiondelivering world class experiences - Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.