Client Connectivity Specialist

vor 5 Monaten

Frankfurt am Main, Deutschland Deutsche Börse Vollzeit

**Learn. Develop. Grow. But always: Share value**:
Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value

**Who we are**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Frankfurt am Main

**Your career at Deutsche Börse Group**:
**Your Area of Work**

In your new position you will be assisting B2B clients (large financial institutions operating on the market) in implementing, maintaining, and troubleshooting Clearstream Banking connectivity products. The type of tasks is highly diversified.

**Your responsibilities**
- Advise customers on the day-to-day usage of Clearstream Banking connectivity media
- Provide clients with support on their connectivity setup
- Assist clients in finding a solution to technical issues and make recommendations
- Train customers on the Clearstream connectivity products
- Introduce innovative ideas to keep our products competitive and highly appreciated
- Build trust and loyalty of customers by taking a client-centric approach
- Plan and execute strategic changes to optimize internal efficiency in line with Company’s objectives
- Participate in the connectivity product requirement review and development process
- Work with Relationship Management and IT department to improve and promote Connectivity products

**Your profile**
- University degree in economics, finance or comparable qualification
- Written & spoken German as the role will be focused on support Germans financial institutions
- Written & spoken English as English is the primary means of communication. French or any other language are of advantage.
- Proactive approach in customers’ support
- Strategic thinking and project planning
- IT skills: proficient with Microsoft Office package and Teams
- Excellent customer-oriented communication as well as strong analytical skills
- Ability to collaborate and clearly communicate with senior members of the organization
- Strong problem-solving skills, accuracy, ability to work as part of the team
- Interest in financial markets and open-minded approach towards IT infrastructure
- Ability to work in a constantly changing environment and prioritize tasks

**Why Deutsche Börse Group?**:
**Mobility**:
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

**Work environment**:
Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

**Health and wellbeing**:
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

**Financial stability**:
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

**Hybrid work**:
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

**Flexible working hours**:
We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

**Internationality**:
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

**Development**:
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

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