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Customer Service Representative
vor 3 Monaten
**Customer Service Representative (M/F/d)**
Location Hanau
- Permanent
- Full-Time/ Part-Time**About Heraeus**
Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality.
**About Heraeus Precious Metals**
With more than 350 years of experience in precious metals processing, Heraeus Precious Metals is the world's leading provider of innovative products and services, such as precious metals trading and recycling. Our products are used in a wide range of industries, for example to reduce climate killers such as nitrous oxide and methane and in the form of pharmaceutical ingredients for the treatment of cancer.
Our innovative strength is driven by our 3,000 employees in more than 15 countries, who work passionately with our partners to develop pioneering and sustainable solutions.
We are aware of our responsibility towards people and the environment and have set ourselves ambitious CO₂ targets. Sustainability is at the heart of all our business activities.
**Your role and responsibilities**:
- In your role as Customer Service Representative for our Hydrogen Systems product area, you will independently handle quotation and order processing using SAP and MS Dynamics (CRM) programs.
- In your day-to-day business, you will act as the primary contact person for customers in Germany and abroad together with your colleagues from the sales/field service.
- You will coordinate inquiries and orders by liaising with various operational interfaces. You will support all pre-sale and post-sale phases as well as QM processes including complaint management.
- In addition, you will independently prepare quotations or carry out price calculations in coordination with Sales and prepare export documents and necessary shipping documents.
- Precious metal processing (maintaining precious metal weight accounts, hedging precious metals, reconciling precious metal settlement processes such as lending, etc.) is also part of your duties.
**Your profile**:
- Successfully completed commercial training or comparable
- Experience in the field of precious metals and customer service
- Confident in the use of SAP and the usual MS Office programs, if necessary also MS Dynamics (CRM)
- Fluent German and English, both written and spoken
- Team player, resilient and flexible personality with a high degree of initiative and personal responsibility as well as a high work accuracy and a strong sense of values
- Enjoy working in international teams
**What you can look forward to at Heraeus Precious Metals**:
- Exciting tasks - implement them with a high level of personal responsibility in an ambitious environment with very good opportunities for further development.
- Shaping sustainability - be part of the implementation of our vision to become CO₂-neutral by 2025
- Inclusive corporate culture - we firmly believe that diversity makes our organization more successful. We promote this, among other things with specific targets, part-time/job-sharing management positions, and training courses.
- Attractive compensation - in addition to a good pay package, you can expect extensive social benefits from a responsible family-owned company
- And much more - mobile working, 30 vacation days or more, travel allowance for public transport, bicycle leasing,...
**Any further questions?
