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Customer Support Specialist

vor 5 Monaten


Berlin, Deutschland ikas Tech GmbH Vollzeit

**Deine Aufgaben**:
ikas ist die E-Commerce-Plattform der nächsten Generation, die den Traum vom eigenen Onlineshop Wirklichkeit werden lässt. Unsere Mission: den Onlinehandel für jeden Unternehmer so einfach und schnell wie möglich machen.

Hervorragender Support gehört für uns zu einem tadellosen Kundenservice dazu. Und hier kommst du ins Spiel: Werde jetzt Teil unseres Teams und unterstütze ikas als Customer Support Specialist (m/w/d) am
**Standort Berlin** oder auch
**remote**.

**Deine Aufgabenbereiche**:

- Kundenberatung u. a. rund um unsere Shopfunktionen
- das Beantworten von Supportanfragen
- Weiterleitung von Anfragen an den technischen Support
- Beurteilung und Verwaltung von Kundenanfragen
- Optimierung des Kundenservices

**Dein Profil**:
**Das bringst du mit**:

- im Idealfall ein Abschluss in einem technischen oder wirtschaftlichen Studium
- Erfahrungen im Bereich E-Commerce
- ein souveränes Auftreten
- Argumentationsstärke und Empathie
- verhandlungssichere Deutsch
- und Englischkenntnisse in Wort und Schrift
- Organisationstalent und Teamfähigkeit

**Warum wir?**:
**Das bieten wir**:

- ein sicherer Arbeitsplatz in einem wachsenden Unternehmen
- viele Möglichkeiten zur aktiven Mitgestaltung und Selbstverwirklichung
- tolle Arbeitsatmosphäre mit engagierten Kollegen und Kolleginnen
- moderne Arbeitsgeräte, die auch privat genutzt werden können
- Flexibilität durch mobiles Arbeiten bzw. Remote Work
- Benefits wie eine Zusatzversicherung oder ein Jobticket

Wir arbeiten jeden Tag mit Motivation und Leidenschaft daran, gemeinsam das erfolgreichste E-Commerce-Unternehmen in Deutschland zu werden. Jeder Mitarbeiter erhält bei uns die Chance, sein Potenzial zu entfalten, sich selbst zu verwirklichen und über sich hinauszuwachsen.

Wir suchen Menschen, die mit uns anpacken und wachsen wollen. Wenn du Lust auf einen spannenden und abwechslungsreichen Job in der Softwarebranche hast, freuen wir uns sehr auf deine Bewerbung

**Über uns**:
New generation E-Commerce Plattform.