Hardware Specialist D-a-ch
vor 4 Wochen
Responsibilities:
YOUR ACTIVITIES:
- Diagnosis of problems related to product and batch quality, as well as interface to product development
- Development, coordination and communication of necessary measures in case of problems of product batches with end customers and service partners
- Implementation of technical trainings for technicians
- Proactive management of fleet quality in the key customer environment, i.e. analysis of ticket data with regard to failure rates and causes, implementation of appropriate countermeasures
- Technical discussions with specialists and technicians, as well as moderation of such events
- Sales and customer support in the context of testing and product certifications
YOUR QUALIFICATIONS:
- Degree in electrical engineering or technical training
- At least 3-5 years of professional experience in the field of 2nd and 3rd level IT hardware support
- Additional specialization in the field of printing/copying technology is a plus
- High level of competence in systematically finding causes through an analytical and solution-oriented approach
- Professional and service-oriented appearance
- Very good skills for communication, presentation and representation of the company also at the management level of our customers
- Good knowledge of written and spoken English and German
- Driving license class B
WHAT'S IN IT FOR YOU:
WE OFFER:
Lively and pleasant working and team atmosphere / Creative working environment / Flexible working / Company car / Further training and career development /... and much more
We are looking for innovative employees with a high level of initiative, who want to contribute successfully - and enjoy their work
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