Mitarbeiter Customer Service
vor 4 Monaten
Du liebst den Kontakt zu Kunden und bist ein Kommunikationstalent? Dann unterstütze unser Domain-Management-Team **ab sofort **als **Mitarbeiter:in Customer Service** (m|w|d) in **Regensburg**.
Auch als Quereinsteiger:in bist du herzlich willkommen. Wir arbeiten dich ein und schulen dich.
**Deine Aufgaben**
- Du kümmerst dich um den Support, die Analyse und Beratung unserer Kund:innen bei produktspezifischen Fragen
- Du betreust den technischen Kundensupport über ein Ticketsystem (E-Mail) und via Telefon
- Du erfasst und pflegst Kundendaten
- Du übernimmst selbstständig Projektaufgaben für Kund:innen
- Du unterstützt abteilungsübergreifend bei der Beratung und Lösung von Kundenanfragen und -projekten
**Dein Profil**
- Kaufmännische oder technische Ausbildung bzw. ein entsprechenden Background
- Berufserfahrung im aktiven Kundensupport ist wünschenswert - aber nicht zwingend erforderlich
- Freude an der Kommunikation mit Kund:innen, im Team und abteilungsübergreifend
- Computerkenntnisse und Anwender-Kompetenzen, sowie Interesse an der IT- bzw. Internet-Branche
- Strukturierte Arbeitsweise, Selbstorganisation sowie Zuverlässigkeit
- Fließende Englischkenntnisse in Wort und Schrift (weitere Fremdsprachen von Vorteil)
**Wünschenswert**
- Erste Erfahrungen mit Domains, DNS und SSL-Zertifikaten (keine Sorge - du wirst von uns geschult)
**Interessiert?**
Art der Stelle: Vollzeit, Teilzeit, Festanstellung
Berufserfahrung:
- IT-Support: 1 Jahr (Wünschenswert)
Sprache:
- Englisch (Wünschenswert)
- Deutsch (Erforderlich)
Arbeitsort: Hybrid remote in 93055 Regensburg
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