Senior Onboarding Specialist

vor 5 Monaten

Hamburg, Deutschland Freshworks Vollzeit

**Company Description**
Freshworks is at the forefront of enabling businesses to provide exceptional experiences for their customers and employees. We achieve this by taking a fresh, innovative approach to developing and delivering cost-effective, rapidly deployable software tailored to end-users. Over 50,000 companies, spanning from startups to established enterprises, worldwide leverage Freshworks' software-as-a-service offerings to enhance customer experiences (CX and CRM) and employee experiences (ITSM and HRSM).

Based in San Mateo, California, Freshworks operates with a dedicated team across 13 global locations, serving renowned customers such as Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade, and Vice Media.

Freshworks revolutionizes how world-class organizations collaborate with customers and colleagues through a comprehensive suite, including Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshteam (HR management system).

In this role, you will engage daily with a diverse array of external customers and internal teams, bridging the gap between solution development and sales. You will also play a pivotal role in implementing Freshworks products and creating resources and materials to facilitate the expansion of our processes across various industries and regions.

As a Lead - Onboarding Specialist, you will hold a senior position within the Professional Services team, overseeing the technical and architectural aspects of our deals. Your collaboration with the Professional Services team will involve guiding the discovery process, assessing technical compatibility, mapping out integrations, and monitoring feature requests for strategic opportunities across different regions. In this role, we expect you to be a recognized domain expert in ITSM and a dedicated advocate for our in-house product.

**Your role and responsibilities**:

- ** Solution Design**:Collaborate with stakeholders to gather requirements and develop custom Freshworks product solutions in line with business goals and industry standards. Create architecture diagrams for proposed designs and deliver presentations.
- ** Technical Implementation**:Configure, customize, and deploy Freshworks products, encompassing workflows, automation, integrations, and reporting, to elevate customer support operations.
- ** Process Optimization**:Identify areas for enhancement, proposing efficient solutions to improve customer satisfaction and operational efficiency.
- ** Documentation**:Develop and maintain comprehensive technical and architectural documentation, covering system configurations, integrations, and customizations.
- ** Training and Support**:Provide training to support agents, administrators, and relevant teams, ensuring the proficient use of Freshworks products and ongoing support.
- ** Issue Resolution**:Troubleshoot and resolve technical challenges and implementation issues related to Freshworks products.
- ** Product Champion**:Act as a product leader in the region, devising innovative solutions during implementation, assessing existing enterprise customer health for improvement suggestions, and providing valuable customer feedback to the product team.

**Stay Informed**:Stay updated on industry trends, Freshworks product updates, and best practices to continually enhance the capabilities of the customer support ecosystem.
**Qualifications** About you**:

- Bringing 5+ years of relevant experience to the table
- Exceptional ability to make decisions that benefit both the company and customers
- Quick grasp of product and process knowledge
- A domain expert and product/channel adoption evangelist
- Proficient in handling ambiguity and objections
- Strong technical background with hands-on scripting and presales experience
- Skilled at saying "No" when necessary without jeopardizing relationships

**Skills required**:

- ITIL certified
- Fluent written and spoken German and English.
- A problem-solving innovator with a knack for thinking outside the box
- Proficient at transforming concepts into easily digestible flowcharts
- Extensive expertise in Enterprise landscapes across various domains, including ERP systems, Accounting Systems, HRMS, IDAM, and more
- Strong understanding of the Cloud Stack and SaaS products
- Proficiency in REST API-based integrations
- Project management experience is a valuable asset
- Essential prior experience in implementing ITSM products
- Hands-on experience with configuring SAAS products such as Freshservice

**Additional Information** These are some benefits you can expect from us in return**:

- Company funded Life & Long-Term Disability insurance
- Learning & Reading budget of up to £1,000 per year
- Fitness budget of up to £30 per month
- Free yoga classes twice a week
- Cycle to work Scheme
- Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and

  • Senior IT Compliance Specialist

    vor 1 Stunde

    Hamburg, Hamburg, Deutschland Panasonic Business Support Europe GmbH Vollzeit

    Job SummaryWe are seeking an experienced Senior IT Compliance Specialist to join our team at Panasonic Business Support Europe GmbH.

  • Senior Account Payables Specialist

    Vor 5 Tagen

    Hamburg, Hamburg, Deutschland Amplifon Vollzeit

    Amplifon, a global leader in the hearing care retail industry, is seeking an experienced Senior Account Payables Specialist to join our team. Located in Hamburg, Germany, this role will provide an opportunity to work in an international company with a flat hierarchy and a dynamic corporate culture.

  • Senior IFRS Specialist

    vor 2 Wochen

    Hamburg, Deutschland Michael Page Vollzeit

    Senior IFRS Specialist (m/w/d)In dieser Position bist du der Hauptansprechpartner für Bilanzierungs-...

  • (Senior) Learning

    vor 6 Monaten

    Hamburg, Deutschland CRIF Vollzeit

    **Werde Teil von CRIF** **(Senior) Learning & Development Specialist (m/w/d)** **In Hamburg (50 % Remote) | in Vollzeit | unbefristet** Darum geht’s in dieser Position Als unser (Senior) Learning & Development Spezialist (m/w/d) bei CRIF wirst du unsere Kolleginnen und Kollegen in Deutschland, Österreich und Polen mit deinen Inhalten erreichen, ihre...

  • Senior App Partnership Specialist

    vor 1 Woche

    Hamburg, Hamburg, Deutschland adjoe GmbH Vollzeit

    At adjoe GmbH, we're on a mission to revolutionize the mobile ad landscape by connecting apps with their ideal users and revenue streams. As our Senior App Partnership Specialist, you'll play a vital role in driving this growth.We're looking for an exceptional individual who can manage the technical onboarding of new app partners, ensuring seamless...

  • Senior Consultant

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland Ramboll Vollzeit

    Job DescriptionRamboll is seeking a highly skilled Senior Consultant - Auctions Support Specialist to join our Offshore Wind Advisory team. As a key member of our global PMO & Cross Package Support competence group, you will play a crucial role in shaping and enhancing our service deliverables.As our new Senior Consultant - Auctions Support Specialist, you...

  • Senior Marine Technical Specialist

    vor 2 Stunden

    Hamburg, Hamburg, Deutschland RINA Vollzeit

    About the RoleWe are seeking a highly skilled Senior Marine Technical Specialist to join our team in Hamburg, Germany. As a key member of our Marine North Europe Region Division, you will play a vital role in contributing to maritime safety, compliance, and excellence.Job SummaryThe successful candidate will be responsible for performing routine inspections,...

  • Senior Information Technology Specialist

    vor 4 Wochen

    Hamburg, Hamburg, Deutschland ECE Vollzeit

    We are seeking a skilled Senior Information Technology Specialist to join our team in delivering high-quality IT services. Main Responsibilities:• Provide technical support and assistance to employees• Troubleshoot and resolve IT-related issues• Collaborate with the IT team to develop and implement new technologiesRequirements:• Bachelor's degree in...

  • (Senior) Sales Specialist

    vor 6 Monaten

    Hamburg, Deutschland AsstrA Vollzeit

    (Senior) Sales Specialist (M/W/D) **AsstrA Deutschland Gmbh** Als global tätiges Unternehmen mit Sitz in 25 Ländern bietet AsstrA seinen Kunden mit mehr als 25 Jahren Branchenerfahrung ein breites Spektrum an Dienstleistungen im Bereich Transport und Logistik. Mehr als 1400 Mitarbeiter in Europa, Asien, CIS und Amerika sind spezialisiert auf die...

  • Senior Corporate Communications Specialist

    vor 1 Woche

    Hamburg, Hamburg, Deutschland Olympus Vollzeit

    Job Title: Senior Corporate Communications SpecialistAt Olympus, we are seeking a highly skilled and experienced Senior Corporate Communications Specialist to join our team. This is an exciting opportunity to take on a key role in shaping the company's internal and external communication strategy.We offer a competitive salary of approximately $90,000 per...

  • Senior Market Expansion Specialist Sweden

    vor 2 Wochen

    Hamburg, Hamburg, Deutschland ABOUT YOU Vollzeit

    About the RoleWe are seeking a highly skilled Senior Market Expansion Specialist to join our International Markets team in Sweden. This is an exciting opportunity for a talented individual to drive business growth and development in our Swedish market.Job SummaryThe Senior Market Expansion Specialist will be responsible for ensuring operational excellence...

  • (Senior) Sales Specialist

    vor 6 Monaten

    Hamburg, Deutschland AsstrA Vollzeit

    FULL TIME - Hamburg, Germany - Hybrid - With Professional Experience - 4/23/24 **(Senior) Sales Specialist (M/W/D)**: **AsstrA Deutschland Gmbh** Als global tätiges Unternehmen mit Sitz in 25 Ländern bietet AsstrA seinen Kunden mit mehr als 25 Jahren Branchenerfahrung ein breites Spektrum an Dienstleistungen im Bereich Transport und Logistik. Mehr als...

  • Senior Specialist AD

    vor 2 Monaten

    Hamburg, Deutschland Jungheinrich Aktiengesellschaft Vollzeit

    Mit deiner Fachexpertise bereitest du im Team immer wieder mutig das Feld für begeisternde Lösungen, indem du das Internet of Things und die Industrie 4.0 mit innovativen Intralogistikprodukten und Services verbindest. Abwechslungsreiche Aufgaben spielen dabei gekonnt zusammen mit einem wertschätzenden Arbeitsklima und individuellen...

  • HR Specialist

    vor 4 Wochen

    Hamburg, Deutschland INSITE-Interventions GmbH Vollzeit

    h1> Recruiting Specialist für unser Kooperationsmanagment (m/w/d) INSITE-INTERVENTIONS GMBH INSITE ist ein führender Anbieter und verlässlicher Partner für moderne Mental-Health-Lösungen an der Schnittstelle von Human Resources und betrieblichem Gesundheitsmanagement, die zur Verbesserung der Leistungsfähigkeit und Gesundheit der Mitarbeitenden unserer...

  • (Senior) Payroll Specialist

    vor 6 Monaten

    Hamburg, Deutschland ABOUT YOU Holding SE Vollzeit

    Stellenbeschreibung Der Online-Fashionshop ABOUT YOU gehört zu den am schnellsten wachsenden E-Commerce-Playern Europas und wurde bereits mehrfach ausgezeichnet. Als Mode - und Technologieunternehmen arbeiten gemeinsam an unserem Ziel, das Einkaufserlebnis für unsere Kunden inspirierender und persönlicher zu gestalten. Unser HR Team ist für die...

  • Senior Payroll Specialist

    vor 3 Monaten

    Hamburg, Deutschland Görtz Holding GmbH Vollzeit

    Für unsere Zentrale in der Hamburger Innenstadt suchen wir Dich als Senior Payroll Specialist (m/w/d). Wir lieben Schuhe & Accessoires in bester Qualität - und das bereits seit 1875! Aus einer kleinen Filiale in Hamburg-Barmbek hat sich ein Multichannel-Unternehmen mit über 40 Standorten und einem sehr erfolgreichen Online-Shop entwickelt. Unser Human...

  • Senior Quality Assurance Specialist

    Vor 7 Tagen

    Hamburg, Hamburg, Deutschland Sogeti - Part of Capgemini Vollzeit

    JobbeschreibungAls Senior Quality Assurance Specialist bei Sogeti – Part of Capgemini, unterstützen Sie uns dabei, unsere Kunden zu überzeugen und gemeinsam mit unseren Teams Lösungen für die Zukunft zu entwickeln.Ihre RolleUnterstützung bei der Definition und Erstellung von Qualitätsstrategien und -konzepten. Koordination und Kontrolle der...

  • Senior Payroll Specialist

    vor 6 Monaten

    Hamburg, Deutschland worqity Vollzeit

    Als Senior Payroll Specialist (w/m/d) in Festanstellung sind Sie bei unserem Kunden, einem Automobilunternehmen mit Sitz in Rellingen bei Pinneberg, bestens aufgehoben. Aufgaben - Durchführung der Lohn - und Gehaltsabrechnung - Ansprechperson für die Beschäftigten in allen lohnrelevanten Fragestellungen - Verantwortung für das Bescheinigungswesen -...

  • Senior Finanzplaner und Analytiker

    Vor 5 Tagen

    Hamburg, Hamburg, Deutschland HOLCIM GmbH Vollzeit

    Holcim GmbH ist ein führender Anbieter von Bau-Produkten und -Lösungen in Deutschland.SalärDas Gehalt für einen Senior FP&A Specialist liegt bei etwa 120.000 bis 150.000 € pro Jahr, abhängig von der Erfahrung und dem Qualifikationsniveau.BeschreibungWir suchen einen erfahrener Senior FP&A Specialist, der sich auf die Steuerung und Analyse des...

  • Senior Security Specialist

    vor 6 Monaten

    Hamburg, Deutschland Hays Vollzeit

    **Senior Security Specialist** (m/w/d) **Festanstellung durch unseren Kunden** **Hamburg** **Startdatum: sofort** Referenznummer: 745095/1 **Bewerbung starten** **Ihre Aufgaben**: - Betreuung der IT-Infrastruktur und Verantwortung für die operativen IT-Sicherheitsmaßnahmen - Konzeptionelle Entwicklung von Sicherheitsmechanismen zur Verhinderung von...