Sample Coordinator

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logístical solutions.

Summary

As an on-call Sample Coordinator, you will be responsible for handling all aspects of sample receipt and accessioning, sample storage and the tracking and shipment of samples from the sample accessioning area to the main on-site laboratory or to third
party recipients by courier as necessary. In addition, you assist in liaising with investigator sites and/or other LabConnect personnel to ensure that the samples and data received are complete, consistent and accurate. You will manage project activities to our client’s specification, ensuring quality deliverables are on time and within budget. You will ensure that all work is conducted in accordance with the ICH E6 (R2) Guidance on Good Clinical Practice, for which training will be provided.

In this role you will be reporting to the Senior Director Biospecimen EMEA

**Responsibilities**:

- Reviews and commits digital forms and manages sample tracking/forecasting per study contract and OSD specifications.
- Provides sample tracking services for the company’s SampleGISTICSTM Services projects (SGS). The Sampling Coordinator will work closely with other staff within SGS and with the PRM department to provide operational support for SGS projects.
- Sample check-in/chain-of-custody management
- Coordinate shipping sample specimens to (specialty) labs and sponsors and ordering necessary storage codes inclusive of generating manifests and performing mass status changes
- Works with courier to troubleshoot shipping issues
- Specimen storage at all temperatures, including LN2
- Preparing inventory reports, manage/ update site lists and all biorepository housekeeping tasks
- Performs Form Review/Queries and resolve sample discrepancies
- Monitors edit checks and QC forms as necessary and works with ISS/BRS on form/sample issues
- Manages Site/Lab digital pen usage and compliance and escalates digital pen issues to appropriate group
- Provides study updates on all ongoing projects to designated personnel as requested (queries, site issues, sample issues, tracking issues, digital pen installations, shipment tracking information, etc.) and provide immediate response to inquiries and concerns.
- Serves as the secondary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained.
- Performs QC of requested protocol related documents before they are released to the client.
- Interfaces with investigator sites, project management, reference laboratories, customer service, shipping, and data management personnel.
- Assures all investigators’ site information is validated in applicable databases.
- Serves as reference point for clinical investigators; exhibiting a thorough understanding of tracking, pens, queries and tracking related concerns and escalate or pass all other inquiries PC.

**Education and Qualifications**:

- You have a Bachelor’s degree in life science area or >2 years clinical or laboratory experience in a complex operation (clinical trial phase II & III is a plus)

**Required Skills**:

- You are able to navigate software and databases.
- You have excellent attention to detail, strong planning and problem-solving skills.
- You have excellent organizational and time management skills.
- Patients have their own timing, so we need you to be flexible in working hours and so are we: You are willing to work on Saturday, if needed, we welcome parttime applicants (at least 50%)
- Self-motivating and ability to work well independently as well as using a collaborative team approach.
- Proficient in Microsoft Word, Excel, and database software.
- Customer service/client relationship management skills.
- You are fluent in German and English language (minimum C1, better C2), third European language is a plus

Language Ability

Must possess the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence, and procedure manuals is needed. The ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public is also necessary.

Math Ability

Reasoning Ability

Hand