Personal Shopper

Job Title:
**Personal Shopper **(M/F/d)

Based At: Ingolstadt Village

***:
Personal Shoppers are expected to deliver “an above and beyond” bespoke experience to each guest to help them with their shopping requirements. They are available to recommend product using their in-depth knowledge from the range of international brands within the Village that is suitable and meets the client’s needs, often introducing brands/items that the client would never have viewed if shopping alone.

They have to understand the shopping behaviors of our clients and be able to increase the spend throughout the selling journey, they need to be aware of the current trends and a fundamental understanding of the Fashion Business. They need to have and further develop a loyal client base.

The Personal Shopper (M/F/d) will need to ensure they are delivering a high quality of customer service to all clients and continually seeking to expand their client list, whilst partnering with brands to assist in increasing their sales.

**KEY RESPONSIBILITIES**:

- Develop their own Personal Shopping client base by nurturing existing clients, introduce new clients and support colleagues who wish to have their clients experience the service and cultivate new clients
- Offer clients styling advice, introduce new products and brands
- Listen and gain an understanding of the clients current clothing options and be confident in suggesting clothing and accessory options that the client may never have thought of
- Find ways to build loyal client relationships and communicate with the clients preferred form of communication
- Suggest gifting options to their clients throughout the year, be proactive in helping them with their shopping requirements
- Be proactive in staying ahead with fashion trends and the luxury fashion industry
- Maintain accurate and clear client profiles so all activity is recorded and can be reported on
- Support the Hospitality & Guest Experience Manager by suggesting new business opportunities for small group client engagement
- Provide regular informative feedback to the Hospitality & Guest Experience Manager on product and service in store direct from the client
- Build close relationships with the brands by visiting the stores to ensure up to date availability of stock, brand understanding, offers and campaigns to support guests needs and drive sales
- Attend brand training sessions to continually increase their brand/product knowledge
- Responsible for their personal/team sales targets and meet their other objectives
- Act as an ambassador in the business to represent Personal Shopping and the service level offered, this will be through developing beneficial respectful working relationships with all colleagues of Value Retail and across the brand partners
- Work closely with the Retail team to understand and maximize the product assortment in the Village and define further opportunities in the upselling process

**THE CANDIDATE**:

- At least 3 years’ experience working in sales for a luxury retail brand
- Previous Personal Shopping experience preferred within a luxury retail brand
- A genuine interest in delivering “an above and beyond” level of service is essential, together with a thorough understanding of the luxury consumer and a sympathetic approach to their needs and expectations
- Thorough knowledge of current international fashion trends, designers, products and a good sense of what styles suit clients
- Has a strong network and an existing client list “Black Book” (without off limit exclusions)
- Ability to engage and build client relationships (clienteling)
- Excellent verbal and written communication skills in German and English (a third language is advantageous)
- Strong team player, but also someone who can work on their own initiative
- Good computer literacy skills
- Ability to meet deadlines

**ESSENTIAL SKILLS**:

- Good relationship builder with guests, colleagues and brands
- A collaborative approach to team work, and a flexible working style is essential, together with excellent interpersonal and communication skills (both written and oral)
- Patient, understanding and resilient
- Possess good listening skills
- Aware of cultural sensitivities who can flex their personal style to best service the client
- Efficient, organised and able to plan their working day to accommodate their clients
- Language skills an advantage
- Ability to work well under pressure
- Good attention to detail

**ESSENTIAL ATTITUDE**:
- Passionate interest in fashion and good understanding of luxury brands
- Excellent communication skills
- Strong work ethic
- Positive
- Service mindset
- Collaborative
- Approachable
- Flexible in their approach
- Professional
- Confident
- Inspiring
- Engaging