Strategic Client Director, Deutsche Bank Ic5/ic6

vor 5 Monaten


Frankfurt am Main, Deutschland Oracle Vollzeit

Strategic Client Director, Deutsche Bank IC5/IC6-2300037U

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

Develop and maintain the multi-year strategic account plan for the Key Account to meet or exceed customer objectives and Oracle sales goals. Revise the account strategy and plan to ensure they fit the continuously changing key account needs and priorities
- Representation of the interests and concerns of the customer internally in order to coordinate customer expectations and services
- Direct the Oracle team around execution of the strategy and plan by co-ordination and leadership of activities across the different pillars and other organizations and partners
- Influence and lead strategic planning efforts within sales, product, consulting, and support pillars to ensure Key Account requirements are represented
- Manage the interface between the Key Account and Oracle personnel (including all sales, product specialists, consulting, support, channels and corporate functions) to ensure an effective alignment model and communications, and reporting cadence as well as continuous improvement of service delivery standards
- Articulates both Oracle and Key Account value proposition to C-level management within both Oracle and the Account.
- Gain agreement with Customer around key work streams aligned with their key business transformations and imperatives
- Create a quarterly business review cadence with KA Sponsors to track our progress on aligned focus areas / work streams and other interactions
- Develop improvement plans and ensuring that these are regularly reviewed and further developed for one or more complex IT services
- Maintain regular communications with the core sales and _delivery teams_ and extended account team across all relevant Oracle pillars and divisions, through regular team calls and online collaboration
- Obtain input and participation from the assigned Oracle Executive Sponsor(s) for the key account on a regular basis.
- Owns escalation issues for the Key Account and drives those escalations to closure while creating a high level of customer satisfaction for the Key Account and a win-win environment for the Oracle resources involved in the day-to-day operation of the Key Account
- Build relationships with the customer's executive team, earning a reputation as one of the Customer's trusted business advisers
- Demonstrate a high level of business acumen and thorough understanding of the customer's business, organization, strategy and financial position
- Responsibility for the successful delivery of services within the agreed complex SLAs
- Navigate Oracle to identify, acquire and coordinate a team of critical resources needed to address customer needs to the service delivery units
- Proactive investigate trends and common problems, including presentation of results and derivation of measures.
- Understand Oracle’s strategies and how these translate into solutions that address customer needs
- Maintain a thorough understanding of the customer's industry, including trends, business processes, financial measurements and performance indicators, and key competitors
- Manage and develop a team of sales representatives
- Sell and promote the sale of Oracle products including contract negotiation
- Drive strategic and tactical planning for the account

**Experience Requirements**
- 10+ years selling and account relationship management experience with major accounts in the Financial Industry
- 10+ years selling hardware and/or software and/or cloud
- 10+ years in delivering high customer service
- History and track record of achievement of revenue and service/ project delivery objectives
- Ability to managing sales cycles as well as delivery cycles end to end
- Strong ability of allocation, coordination and management of resources
- Track record of business/account plan development and execution
- Cross-LOB team management experience - international team management is a plus
- Undergraduate degree in business or a relevant field. Masters degree is a plus
- Knowledge and network in the account **Deutsche Bank** or experience in financial services industry

**Detailed Description and Job Requirements**

**Key Responsibilities**
- Develop and maintain the multi-year strategic account plan for the Key Account to meet or exceed customer objectives and Oracle sales goals. Revise the account strategy and plan to ensure they fit the continuously changing key account needs and priorities
- Representation of the interests and concerns of the customer internally in order to coordinate customer expectations and services
- Direct the Oracle team around execution of the strategy and plan by co-ordination and leadership of activities across the different pillars and other organizations and partners
- Influence and lead strategic planning efforts within sales, product, consulting, and support pillars to ensure Key Account requirements are


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