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Dss > German Speaker > Euskirchen, Germany
vor 4 Monaten
Minimum 2-5 yrs hands on experience as deskside/Onsite support/local IT engineer
- Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
- Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Basic understanding of Audio/Video equipment and conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Troubleshoot and assist end users with mobile device setup, activations and performance issues.
- Handheld - Blackberry, Android & IOS support knowledge
- Strong Customer service skills
- Strong written and verbal communication skills
- Good Understanding of ITIL processes
- Hand on Experience on ITSM tools like Service Now
Soft Skills:
- Excellent communication and conversation skills (Verbal and Written) in Italian and English
- Good documentation skills
- Good working knowledge of MS OFFICE (Including MS Project and Visio)
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance
- Should be able to work on After Hour Support.
Art der Stelle: Vollzeit
Arbeitszeiten:
- 8-Stunden-Schicht
- Montag bis Freitag
Flexible Sprachanforderungen:
- Keine Deutschkenntnisse erforderlich
Arbeitsort: Vor Ort
