Process Lead Kunden- Und Vertriebssupport
vor 3 Monaten
FÜR DEN BEREICH VERTRIEBS- UND VERKEHRSWIRTSCHAFT SUCHEN WIR SIE ALS
**Process Lead Kunden
- und Vertriebssupport (w/m/d)**: Sie übernehmen gern Verantwortung und treiben Ideen voran? Dann sind Sie bei uns richtig
**Ihre Aufgaben**:
- Aktive Gestaltung und Weiterentwicklung der Service
- und Supportprozesse unter Einbindung des Teams und in enger Abstimmung mit Produktverantwortlichen, Anwender*innen und IT bzw. 3rd Level Support
- Einführung relevanter KPIs und möglicher SLAs mit internen und externen Partnern
- Mitarbeit in Projekten (z. B. Softwareeinführung) mit dem Ziel der Etablierung tragfähiger Supportstrukturen
- Monitoring der Support-Tickets im Jira Service Management und Priorisierung der Themengebiete und Aufgaben im Team (Selbstorganisation im Team)
- Fachliche Führung des Support-Teams
**Ihr Profil**:
- Abgeschlossenes Studium der Wirtschaftsinformatik, Informatik, BWL oder einer vergleichbaren Fachrichtung; alternativ: abgeschlossene kaufmännisch bzw. technische Ausbildung
- ITIL-Zertifizierung o. Ä.
- Umfassende Kenntnisse oder Erfahrung im Support und Service Management sowie Erfahrung im Umgang mit Jira Service Management
- Begeisterung für die Optimierung von Prozessen und Systemen sowie die kundenorientierte Weiterentwicklung digitaler Produkte
- Lösungsorientiertes Mindset, Kooperationsstärke und hohes Maß an Eigenverantwortung
Wir bieten Ihnen interessante Projekte und anspruchsvolle Tätigkeiten in einem innovativen Unternehmen, das Hamburgs Mobilitätskultur entscheidend prägt und vorantreibt. Mit rund 6 000 Mitarbeiter*innen in den verschiedensten Disziplinen, deren gemeinsame Leistung zählt. Zu jeder Zeit, an vielen Orten. Ihr Können ist gefragt. In einem starken Team, das dafür sorgt, dass Hamburg weiter wachsen kann.
Interessiert? Dann bewerben Sie sich jetzt. Am liebsten und schnellsten erhalten wir Ihre Unterlagen über unser Online-Bewerbungstool.
Wir freuen uns über die Bewerbung von Menschen aller Geschlechter.
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