Kundenberatung Customer Care
vor 2 Monaten
Join the ride
Wir erweitern unsere Flotte, daher suchen wir Dich zur Verstärkung unseres Customer-Care-Teams für die
Kundenberatung Customer Care (w/m/d/x)
Deine Aufgaben
- Du bist die erste Kontaktstelle für alle bei uns eintreffenden Fragen zu unseren Serviceleistungen
- Du hilfst dabei, aus verzwickten Situationen herauszukommen, indem du rund um die Themen: laufende Miete, unsere Fahrzeuge, Funktionen der App und Zahlungsoptionen betreust
- Du nimmst Anfragen per Telefon, Chat und E-Mail in unserem Service Center im Schichtdienst entgegen und löst diese schnellstmöglich
- Du weißt blitzschnell bei Meldungen zu Funktionsstörungen an der App oder den Fahrzeugen, worum es geht und solltest in der Lage sein, die wichtigsten Informationen herauszufiltern, um diese in die richtigen Kommunikationskanäle weiterzuleiten
- Du unterstützt uns bei der Sachbearbeitung sowie der Kommunikation mit externen Körperschaften (z. B.: Behörden, Inkassofirmen oder Versicherungen)
Deine Stärken
- Du besitzt eine gute Konfliktlösungskompetenz und es macht dir Spaß, beratend zur Seite zu stehen
- Du bist kommunikativ und bringst herausragende Umgangsformen mit
- Du kennst dich idealerweise mit der Anwendung eines digitale Ticketing-Systems aus
- Du bringst verhandlungssichere Deutschkenntnisse & sehr gutes Englisch in Wort und Schrift mit - jede weitere Sprache (präferiert Französisch oder Niederländisch) ist ein absolutes Plus
- Du hast viel Spaß bei der Arbeit und ein hohes Maß an Teamgeist und mit viel positiver Stimmung hältst du den Fun Factor in unserem Team konstant
Warum MILES?
- Es erwartet dich ein monatliches Bruttogehalt in Höhe von 2.370,00 € brutto. Zusätzlich erhältst du monatliche performanceorientierte Boni sowie Zuschläge für Nacht-, Sonn
- und Feiertagsschichten.
- Unsere Schichtplanung wird vier Wochen vorab festgelegt. So ist es für dich konkret und planbar.
- Für dich besteht zudem die Flexibilität auch mal aus dem Homeoffice zu arbeiten.
- Unsere Vision lautet: MAKE EVERY DRIVEN MILE A SHARED MILE. Wir arbeiten täglich daran, diese Vision zu verwirklichen und jede: r trägt ein Stückchen dazu bei.
- Wir verfolgen alle das gleiche Ziel: MILES groß und erfolgreich zu machen und diesen Spirit spürst du bei uns ab Sekunde eins.
- Wir lieben unsere Brand: Bei uns sind MILES Goodies gern gesehene Accessoires
- Du wirst schnell merken, was "High Impact" bei uns bedeutet: Du kannst schnell viel Verantwortung übernehmen, deine Ideen einbringen und die Offenheit von einem tollen Team genießen. Du kannst Prozesse kritisch hinterfragen und so dazu beitragen MILES Stück für Stück nach vorne zu bringen und dich weiterzuentwickeln
- Daten sind unsere Quelle der Wahrheit: Wir arbeiten zahlen-, daten
- und faktenbasiert. So treffen wir unsere Entscheidungen und schenken allen Mitarbeitenden Transparenz über unseren Status quo und unsere Entwicklungsziele
- Wir sind Carsharing mit extra viel. Bei MILES wird ein Teil des Umsatzes in regionale und soziale Projekte investiert, da wir uns für das Wohlergehen unserer Gesellschaft und Umwelt aktiv einsetzen #milescharity
- Feedback und Weiterentwicklung: Unser interner Blog enthält viel Inspiration zu verschiedensten Themen. Unser HR und Leadership Team unterstützen dich dabei, dich selbst, deine Kompetenzen und deine Stärken weiterzuentwickeln.
Wir haben weitere aktuelle Stellen in diesem Bereich, die Sie unten finden können
-
Customer Service Fragrance and Body Care
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...
-
Customer Service Fragrance and Body Care
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...
-
Sachbearbeiter Kundenberatung Inkontinenzprodukte
vor 18 Minuten
Berlin, Deutschland Workstation Customer Care VollzeitUnser Auftraggeber verantwortet die kompetente Anfragenbeantwortung rund um das Thema Inkontinenz und Inkontinenzprodukte. Es handelt sich dabei um die Produkthotline eines großen Herstellers dieser Produkte. In Ihrer Position als Sachbearbeiter (m/w/d) Kundenberatung werden Sie Kontakt mit Ärzten, Sanitätshäusern, Hospitälern, Krankenkassen und...
-
Customer Service Dutch Streaming Platform
vor 24 Stunden
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Dutch Customer Support High End Devices
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Dutch Customer support
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitOur client leases e-scooters - the perfect means of transport for urban environments: quick, overseeable and without problems when looking for parking. These benefits have already been recognized by many people who have registered with our customer - or are planning to do so. We are looking for new colleagues in customer service in order to register all...
-
Dutch Customer Service Recipe Box Company
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitA well-funded independent company, with ambitious plans to expand, our client is looking for a dedicated Customer Care Agent (m/f/d) to join their team.Our client is a dynamic and fast-growing start-up. On a mission to help families enjoy good food, they believe home cooking is important, so they’ve made it simple. They take the hassle out of planning,...
-
Customer Service Dutch Streaming Platform
vor 1 Woche
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Customer service representative, teamleader
vor 1 Woche
Berlin, Deutschland regiocom Customer Care SE Vollzeitregiocom Customer Care unterhält ein internationales Service-Netz und deckt mit seinen Teams alle Bereiche des zukunftsorientierten Kundenservices ab. regiocom Customer Care ist der größte inhabergeführte Service-Anbieter in Deutschland. Führende deutsche Unternehmen vertrauen bei der Pflege ihrer Kundenkontakte auf die Expertise der regiocom-Teams....
-
B2b Customer Care
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...
-
Customer Support High End Electronic Devices
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Service Motorhome Rental
vor 2 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...
-
Customer Service Rep Coffee Industry m/f/d
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is one of the players in the market for coffee machines, coffee pads and is famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (m/f/d). Our customer is represented in many city centers with own shops and sells products also via the internet....
-
Customer Service Motorhome Rental
vor 3 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitOur client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...
-
Customer Service Motorhome Rental
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitOur client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...
-
Customer Service Dutch Streaming Platform
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Customer Service Agent Fashion Industry
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client s Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! The job as CUSTOMER SERVICE AGENT (M/F/d) comes with a lot of your own responsibilities and lots of fun. Your main task will be to offer the best customer service which...
-
Customer Service Agent Fashion Industry
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client s Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. It’s all about the customer, right! The job as CUSTOMER SERVICE AGENT (M/F/d) comes with a lot of your own responsibilities and lots of fun. Your main task will be to offer the best customer service which...
-
Customer Care Electronic Devices
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...
-
Customer Care Electronic Devices
vor 2 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...
