Working Student
vor 3 Wochen
**About the role**:
You are in the mids/end of your studies and you’re looking for a job as a working student? We can offer you a position as a Customer Support working student, (20h/week). You will contribute to the continuous improvement of our products and will help us provide an outstanding customer experience. You will be in contact with our users and, as part of the Product team, you will work closely with R&D, Sales, and Growth teams.
**Who we are**
MAPEGY is a Berlin-based Data-Intelligence company, founded in 2012. We are dedicated to the collection and provision of innovation & trend insights for decision-makers in the business, academic and non-profit sector. Our Mission: We help organizations improve tomorrow with today’s data.
**Responsibilities**:
Your responsibilities in this position would be:
- Develop a deep understanding of our products, plans, and challenges.
- Get to know our customers, their challenges and wishes.
- Maintain and update our Knowledge base content (articles, and videos)
- Manage customer and Product related internal requests using our ticketing system.
- Provide support to our users according to our Service Level Agreements (SLAs).
- Connect with other teams to ensure that we provide valuable answers to users and that actions are taken.
**Skills & Experience**:
- You have excellent verbal and written communication (English).
- You are tech savvy and have strong analytical skills.
- You are very structured and give close attention to details.
- You communicate effectively with internal and external stakeholders.
- You are a strong team player with a hand-on mentality.
- You are excited about working in an agile environment.
**Why us?**:
**In 3 words: Fun, growth, and appreciation**
**How to apply**:
Please attach your CV, motivation letter and university enrolment certificate. We love to hear from you
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