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Service Owner

vor 2 Monaten


Neutraubling, Deutschland Syskron GmbH Vollzeit

Division- Digitalization- Company- Syskron GmbH- Location- Neutraubling (near Regensburg), Germany, Regensburg (Maximilianstraße), Germany, Mobile working- Join as- Professionals- Worktime- Full-time, Communicating working hoursYour favourite drink? Regardless of what it is - it could well be that it was manufactured with the aid of our **digitalization solutions**.

Why? Because Syskron GmbH is a proud part of Krones.digital - an international community of digital experts within the Krones Group. We are fans of **cutting-edge technologies** and develop **innovative services and solutions** that are used in every fourth beverage bottle worldwide. We are all united by the mission to do more than just tick boxes on to-do lists: We want to create real added value for our customers and optimise beverage and liquid food production wherever there is still room for improvement, thereby making our contribution to a **sustainable and better future**.

Yes, that is ambitious But we have a plan to make it happen: With people who **seize opportunities**, are **passionate about their ideas** and believe in the **power of our team**. With an open ear, respectful dialogue and mutual support - in the office, from home, from anywhere in the world. With creative freedom and an inspiring environment that drives you forward and helps you to develop personally. That gives you security and leaves room for your life outside work.

As **Service Owner - Deployment & OT Management Service** you will be responsible for a part of our IT/OT service portfolio and ensure that your service meets the expectations and requirements of customers and internal stakeholders.

Let's create impact beyond tomorrow - are you in?

**Your tasks**:

- You will be responsible for the full lifecycle of the Deployment & OT Management Service provided to our customers.
- You will coordinate all activities required to deliver and improve the IT/OT service.
- You monitor the performance of the digital service, analyze weaknesses and identify optimization potential.
- You implement improvement measures to increase the efficiency and quality of the service.
- You act as a central interface between the technical team, the development department and other internal stakeholders to ensure effective and efficient service delivery.
- You define, maintain and prioritize the service roadmap to align the service with business requirements and strategic goals.

**Your profile**:

- You have a degree in (business) informatics, engineering or a comparable qualification.
- You possess several years of professional experience in IT management, preferably in a service owner or similar role.
- You have in-depth knowledge of IT service management in accordance with ITIL standards (certification is an advantage) and ideally are experienced in working with ServiceNow.
- You have experience with the provision and operation of complex network infrastructures (LAN, WAN, VPN, cloud networks, etc.).
- You have excellent communication skills and the ability to coordinate both technical and non-technical stakeholders.
- You are business fluent in German and English.

**Our benefits**:
**Life is short, join Syskron**:
We spend approximately one third of our day in work. This is why, at Syskron, we offer both an exciting job and everything needed to produce creative ideas. And for the other two thirds of the day, we provide numerous benefits as the icing on the cake. After all, life is simply too short to spend it with a run-of-the-mill employer.
- Flexible working- Mobile working and flexible time management are firmly engrained in our culture - for a work-life balance in line with your needs.
- read more- Our benefits
- Flexible working

Enjoy the opportunity to freely organise your day - without core time and daily presence in the office. Of course, there are also times when we meet in person. But if no team workshop or client meeting is scheduled, it's up to you when exactly you switch on your computer and where you are. We firmly believe: flexibility in one’s decision regarding when and where a job is performed is the best way to balance work and private life.
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- Individual training- We make a point of promoting your individual potential and interests because this is precisely what makes Syskron innovative - and makes you unique.
- read more- Our benefits
- Individual training

To optimally prepare our employees for future challenges, we offer a variety of training opportunities - and you can take advantage of for example on-site workshops as well as online courses. In addition, we welcome an open feedback culture and foster the internal transfer of knowledge.
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- 30+ days leave- In our company, you may take more than 30 days leave each year, for we know: Free time is not only good for the soul, it also recharges your batteries.
- read more- Our benefits
- 30+ days leave

At Syskron, we have 30 days leave each year. In addition, Christmas Eve (24/12) and New