Desktop Euc Support

vor 1 Monat

Eschborn, Deutschland Iron Systems Vollzeit

**Date Posted**:

- 4/18/2023

**Job Function**:

- Software Development

**Location**:

- Eschborn - DEU

**Offered Salary**:

- Competitive
- Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services**Job Description & Requirements**:

- Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment. Safely move equipment point to point using wheeled carts and vehicles.
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Working knowledge of Microsoft Active Directory and GPO Strong customer service skills.
- Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating system so Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98o Servers: 2012, 2008 r2, 2008, 2003, 2000 Functionally capable with Apple OS X Advanced troubleshooting skills with hard drive encryption software Advanced level skills in the Microsoft Office Suite: Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
- Strong client-side remote access troubleshooting skills Demonstrate strong skills supporting printers in an enterprise environment Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
- Strong software installation and support skills. Disciplined, systematic problem solving skills required.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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