Customer Care Specialist

vor 5 Monaten

Gera, Deutschland Sportradar Vollzeit

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

**Job Description**:
We are looking for a Customer Care Specialist to join our international Customer Support team based in (Gera/Germany). The Customer Care Specialist will provide our corporate clients an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey. You’ll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers and by this creating long term customer relationships.

Our award-winning, certified Customer Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success.

**THE CHALLENGE**:

- Become an expert on Sportradar’s products and services.
- Supervision of internal support related processes and tasks reporting.
- Incorporate and share customer feedback to advocate for the customer.
- Monitor internal system and service health status and proactively report deviances to the appropriate teams.
- Escalate critical service and technical issues to the appropriate channel and take ownership.
- Taking over support related projects, initiatives and their independent processing.
- Increase customer service experience and satisfaction through providing excellent, proactive and personal customer support.

**YOUR PROFILE**:

- High interest in and understanding of international B2B client support and communication
- Very good English skills both written and oral (e.g. FCE - First Certificate of English Cambridge)
- Willingness to work in shifts
- Ability to solve problems logically and critically
- A good understanding and working knowledge of the internet, technical concepts (e.g. you understand terms like XML, API, browser, cache, HTML)

**OUR OFFER**:

- The opportunity to work and develop within an inspiring and fast-growing company
- Collaboration with friendly colleagues from all over the world
- Modern international company structures and flat hierarchies
- A highly motivated, award-winning and certified team
- Education and training, like German and English courses and Sportradar eAcademy
- Hybrid work environment
- Possibility of reimbursement for childcare
- Complimentary fresh fruit and coffee in the office
- Team activities, like summer party and Christmas party

Additional Information
- Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences_

  • Sales Representative

    vor 3 Wochen

    Gera, Thüringen, Deutschland bindan GmbH & Co. KG Vollzeit

    As a Sales Representative, you will be responsible for building and maintaining strong relationships with our clients to identify and pursue new business opportunities.We are looking for a talented and highly motivated individual to join our team as a Business Development Specialist, responsible for driving sales growth and expanding our customer base.As a...

  • Sachbearbeiter Kundenreklamationen

    vor 5 Monaten

    Gera, Deutschland ISEO Deutschland GmbH Vollzeit

    Die ISEO Deutschland GmbH ist als Systemanbieter „rund um die Tür“ spezialisiert auf die Entwicklung und Fertigung marktgerechter und innovativer Schließanlagen - und Zutrittskontrollsysteme. Das nach DIN ISO 9001/14001/50001 zertifizierte Unternehmen ist Mitglied der internationalen ISEO-Gruppe und beschäftigt am Standort Gera derzeit ca. 130...

  • Client Support Specialist

    vor 5 Monaten

    Gera, Deutschland Sportradar Vollzeit

    **Company Description** We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. We are looking for a technical Client Support...

  • Sports Data Specialist

    vor 5 Monaten

    Gera, Deutschland Sportradar Vollzeit

    Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. **Job Description**: **Sportradar **is a sports...

  • Sachbearbeiter (M/w/d)

    vor 5 Monaten

    Gera, Deutschland ExecutiveSurf Ltd. Vollzeit

    **JOBADVERT 1** **Sachbearbeiter/in imVertriebsinnendienst (m/w/d)** **LOCATION: Gera** **REPORTS TO: Teamleiter** Unser Kunde ist als Systemanbieter „rund um die Tür“ spezialisiert auf die Entwicklung und Fertigung marktgerechter und innovativer Schließanlagen - und Zutrittskontrollsysteme. Das nach DIN ISO 9001/14001/45001/50001 zertifizierte...

  • Marketing Specialist

    vor 3 Wochen

    Gera, Thüringen, Deutschland HiPo Executive Ärztevermittlung Vollzeit

    Key Responsibilities:• Develop and execute marketing strategies to reach target audiences.• Collaborate with cross-functional teams to create engaging content.• Analyze market trends and consumer behavior to inform marketing decisions.• Stay up-to-date on industry developments and best practices.Requirements:• Bachelor's degree in Marketing or...

  • Warehouse Specialist

    vor 2 Monaten

    Gera, Thüringen, Deutschland beBee Professionals Vollzeit 22.000 € - 28.000 €

    Job DescriptionWe are seeking a reliable and detail-oriented Kommissionierer to join our team at beBee Professionals in Gera, Germany. As a key member of our logistics team, you will be responsible for assembling and preparing orders for shipment, ensuring accurate and efficient processing of goods.Responsibilities:Assemble and prepare orders according to...

  • Security Risk Management Specialist

    vor 1 Woche

    Gera, Thüringen, Deutschland Amazon TA Vollzeit

    Secure the Future of E-commerceAbout Amazon TAWe're a leading e-commerce company dedicated to delivering exceptional customer experiences. Our commitment to security is unwavering, and we take pride in meeting the highest industry standards.Job SummaryThis role plays a critical part in ensuring our operations network security meets Amazon's stringent...

  • Vertrieb / Sales im Außendienst – Service (m/w/d) Chemnitz, Gera, Jena, Erfurt

    vor 6 Monaten

    Gera, Deutschland Otis College of Art and Design Vollzeit

    Date Posted: 2023-09-28 Country: Germany Location: NL Thüringen/Sachsen-West, Gera, Germany Mit Ihrer aussagekräftigen Bewerbung werden Sie Teil eines weltweit erfolgreichen Teams mit familiärer Atmosphäre und starkem Zusammenhalt. Mit Ihrem Verhandlungsgeschick tragen Sie maßgeblich zum Unternehmenserfolg bei. Sie kommen zum weltgrößten...

  • Verkäufer / Sales im Außendienst – Neubau (m/w/d) Erfurt, Weimar, Jena

    vor 5 Monaten

    Gera, Deutschland Otis College of Art and Design Vollzeit

    Date Posted: 2024-05-29 Country: Germany Location: NL Thüringen/Sachsen-West, Gera, Germany Mit Ihrer aussagekräftigen Bewerbung werden Sie Teil eines weltweit erfolgreichen Teams mit familiärer Atmosphäre und starkem Zusammenhalt. Mit Ihrem Verhandlungsgeschick tragen Sie maßgeblich zum Unternehmenserfolg bei. Sie kommen zum weltgrößten...