Field Service Representative

Company Overview
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Job Description**:
Provide Field Operations technical support to U.S. Army, U.S. Air Forces & U.S. Navy Enterprise Land Mobile Radio networks covering but not limited to the following countries Germany, Belgium, United Kingdom, Spain, and Italy, Kuwait, UAE & Africa. Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.

Basic Requirements
Duties of the Field Service Representative in this EMEA area of operations include the following

Provide expertise and collaboration to customer personnel in support of Land Mobile Radio LMRsystemsin general to the European based U.S. Army, U.S. Air Forces & U.S. Navy Enterprise

Perform installations and removals of trunked and conventional LMR systems and assigned supportlocations include but are not limited to the following countries Germany, Belgium, United Kingdom, Spain, Italy, Africa, & Greece

Client focused behavior and services, externally to clients and internally to colleagues and contact partners including on time delivery

Support the entire communication needs of the customer by championing the complete Motorola Serviceand Sales portfolios

Customer Resolution Support The employee shall communicate project updates to the customer andresolve minor administrative actions an administrative action is not having access to a room for work to start or continue. Project related issues Customer wants to change the scope of the project, shall be reported directly with the employees supervisor

Operate and maintain equipment required to support trunked and conventional LMR systems

Maintainprogramoptimizetroubleshootrepair radio repeaters, portable radios, mobile radios, basestations and dispatchcommunications consoles and all related ancillary subscriber equipment required to support both trunked and conventional LMR systems.

Manage and resolve escalated customer issues to successful resolution

Employee must be able to receive, review, diagnose customer LMR equipment, determine the fix andrepair actions for the LMR equipment, repair, test and calibrate the customers equipment back to OEM standards, document the receipt, repair, calibration & return of the customers LMR equipment using the FSED automated MCM Comm Shop 360 administrative program or its replacement

Provide user 34;refresher34; training to include first echelon field training regarding subscribers and trunkedradio infrastructure

Provide onsite response, infrastructure equipment repair, local technical support service and Network Preventive Maintenance Service on Motorola ASTRO 25 LMR systems and related equipment.

Support all Service Level Agreements SLA associated with established contract.

Provide administrative reports in direct support of recurring and nonrecurring contracts as well as onetime reports required by management andor the CSM

**Requirements**:
Certified technician or equivalent qualification at area of industrial engineering

Strong knowledge with Motorola Solutions P25 Trunking Network Systems

Strong knowledge of communications systems with the ability to interface with the customer technical representatives and provide directly or indirectly appropriate technical support

Must possess strong interpersonal and communication skills; both spoken and written English language

Sound judgment and decision making abilities

Effective problem solving skills

Able to exercises flexibility as situations warrant

Works well in a team environment

In possession of one or more Comp TIA Network43;, Security43;, MCSE, or CISSP certifications

Solid working knowledge of Radio Frequency RF theory

Excellent knowledge & demonstration of hardware and software tools available for both Radio Frequency RF and Networking equipment.

Required to complete standard form 86 questionnaire for national security positions

At least 3 years of Radio Frequency RF experience & at least 2 43; years of Networking Wide and Local Area Networks experience. Education or work experience may be substituted

Position is located in Germany, working under German labor laws; however position will work and operate under direct support to a U.S Manager

EU drivers license a plus; must have a val