Customer Service Representative

vor 2 Monaten


Berlin, Deutschland HelpGrid Vollzeit

**Join Us as Our Bilingual Customer Service Champion**

Are you ready to make a difference and bring smiles to our customers' faces? We’re looking for a Customer Service Champion to be the friendly voice of our brand Your outstanding service will keep our customers coming back for more

**What You’ll Be Doing**:

- **Spread the Positivity**: Keep interactions upbeat, kind, and professional—our customers should feel welcomed and valued.
- **Know Your Products**: Become an expert on our offerings to assist customers with any questions they have.
- **Respond with Speed**: When a customer reaches out, be ready to respond quickly and helpfully.
- **Solve Problems Like a Pro**: If something’s amiss, you’ll identify the issue, provide solutions, and ensure the customer leaves happy.
- **Keep Track of Everything**: Maintain records of customer interactions, orders, and any feedback.
- **Share Your Ideas**: Have a suggestion on how we can improve? We’d love to hear it
- **Go the Extra Mile**: Ensure every customer interaction leaves them smiling.
- **Team Spirit**: Collaborate and step in to help your teammates whenever needed.
- **Always Aim High**: Strive to deliver exceptional service every time.

**What You Bring**:

- At least 2 years of call center experience, preferably in customer service.
- **Bilingual: Must speak German and English fluently.**:

- Friendly and clear communication skills.
- Ability to juggle tasks and stay organized.
- A warm, welcoming attitude that puts customers at ease.
- A proactive mindset with a drive to excel.

**What We Offer**:

- Full-time: Working hours according to the US EST time zone (may vary as operations work on a shift rotation).
- Work remotely from anywhere you feel comfortable.
- Weekends off are not guaranteed, but we strive to keep things balanced

**Why You’ll Love It Here**:

- Work from home—your couch can be your office
- Become part of a vibrant, supportive team that feels like family.
- Be part of a growing company where your ideas matter.
- Competitive salary to reward your hard work.

**We’re All About Fairness** _We welcome everyone, no matter who you are or where you come from. We believe in creating a workplace where everyone feels safe, respected, and valued._

Pay: 2.100,00€ per month



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