Sales Operations Specialist

vor 2 Wochen

Duesseldorf, Deutschland AlignTech Vollzeit

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

We currently have an opening in our Cologne Office for a new role as Sales Operations Specialist. In this position, you will mainly coordinate between our field sales team and the support departments to improve the service excellence to our customers. You will be contributing to the right implementation of sales programs and initiatives.

**In this role, you will**

Be a source of support & solutions
- Ensure the customers receive the best solution / answer as soon as possible
- Develop strong network with HQ and key stakeholders such as marketing, finance, Sales Force
- Isolate recurrent issues, analyze the root cause and develop a process to address them in a timely manner

Be a keeper of information and Customer experience
- Own the sales content knowledge base. Maintain and update relevant content into the platform
- Be the point of contact for VIP customers and follow-up and resolve any issues in a timely manner

Be an agent of change 100% dedicated to the field
- Be the first point of contact for the Sales Team with an ability to understand the challenges faced on field
- Answer to the Territory Manager phone line and manage the dedicated ticket queue
- Collect all the useful information for the Territory Manager and synthesize it through a regular communication toward them
- Guide the Sales Team to resolve issues and connect them with the right point of contact
- Continuously look for ways to improve the internal processes
- Act as support function for DSO (Dental Service Organization) and large accounts where internal support is needed

**In this role, you’ll need **
- min. 4 years experience in customer service
- Ideally some sales experience
- A sense of urgency, to be highly organized and have the ability to consistently follow-up
- To be computer literate in using Microsoft Office 365 and be able to quickly learn new software tools
- Ideally basic Salesforce skills / knowledge
- An openness towards continuously learning and improving your skills
- Fluency in the German and English language, French is a plus

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement**

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