Service Desk Technician

vor 5 Monaten

Ulm, Deutschland Recruitment Room Vollzeit

**Company mission**:
We're uniquely positioned to support transit bus and rail car manufacturers as well as public transit operators around the globe. We're developing and delivering technology with tangible benefits to public transit.

**Core Values**:
We deliver globally recognized technology solutions that increase intelligence, safety, and efficiency for public transit operations.

We were established and purposefully architected to make a lasting impact on the transit technology market. Combining strategic research and development with smart acquisitions, we are merging a broad range of expertise and new technology along with best-in-class products from successful, well-known regional companies into one cohesive, global organization.

We're uniquely positioned to provide solutions to connect transit passengers to vital information while supporting the operational objectives of efficient transit operations. Supporting transit bus and rail car manufacturers as well as public transit operators around the globe, we're developing and delivering technology with tangible benefits to public transit.

**Requirements**:
**TECHNOLOGY**
- Familiarity with network protocols and troubleshooting network connectivity issues.

**KNOWLEDGE**
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- German Language — Knowledge of the structure and content of the German language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

**SKILLS**
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

**ABILITIES**
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

**Tasks & Responsibilities**:

- Troubleshooting: Diagnose and resolve hardware, software, and network problems, escalating complex issues to appropriate teams when necessary.
- Incident Management: Log, track, and prioritize support requests using a ticketing system, ensuring accurate and timely documentation of all incidents and resolutions.
- Password and Access Management: Assist in password resets, account creations, and access provisioning and deprovisioning as per company policies.
- Hardware Support: Provide assistance with hardware setup, maintenance, and replacement, including computers, printers, and peripherals.
- Remote Support: Offer remote assistance to remote or off-site employees, guiding them through technical issues or performing remote troubleshooting when possible.
- Knowledge Base: Contribute to the development and maintenance of a knowledge base, creating documentation and FAQs to aid end-users in solving common issues.
- Training: Assist in training employees on basic IT processes and best practices.
- Compliance: Ensure that all support activities comply with company policies, security standards, and regulatory requirements.

**Core Benefits**:
1) Exposure to a wide range of exciting technological challenges and learning opportunities

2) Modern workplace with cutting-edge technologies

3) Hybrid working model (80% on-site)

4) Stable employment in a globally operating company

5) Competitive Salary

**Hiring Process**:
1) Initial interview to discuss personal and professional backgrounds, technical skills, and

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