Refund Staff

remote type- Onsite- locations- GKK Store Munich - Germany- time type- Part time- posted on- Posted Today- job requisition id- JR07439 About Us:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

Function Overview:

- As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.- You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.- We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.What you’ll be doing
- Serve as the primary point of contact to welcome and greet international shoppers at the refund lounge
- Provide the tourist with full and high-standard support during the refund transactions, customized on requirements and case.
- Assist customers regarding any questions about their tax refunding process to ensure its successful completion:

- Support the tourists throughout the whole refund process, collaborating with the local partner on site if required.
- Maintain the customer experience at a high level as an important step of the customer journey.
- Communicate with the main office and other departments in matters of daily business.
- Undertake any general administrative task as assigned by the refund manager.

Who you are
- Ability to work in customer
- facing roles
- Working experience in a comparable position (luxury hospitality industry) is an asset;
- Experience in cash handling processes.
- Fluency in written and spoken German.
- Upper-intermediate written and spoken English
- Fluency in Arabic or Chinese is mostly welcomed.

What you will need to bring to Planet
- Excellent communication and interpersonal skills
- You have good adaptability and are independent/autonomous;
- You are very rigorous and work in an orderly, precise and structured manner;
- You are dynamic, involved, proactive and have a strong team spirit;
- You are punctual;
- Mastery of the Office Pack, especially Excel;

Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

About Us
- Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.