We Are Looking for a Head of Student Services

Vor 3 Tagen

Berlin, Deutschland Global University Systems Vollzeit

BSBI has three concepts at its heart: Enterprise, Leadership, Success. We deliver our courses with these in mind and with the focus on improving our students’ practical business skills and understanding of industry.

We are looking for a **Head of Student Services (M/F/d) **for our team to manage non-academic student affairs for our Berlin, Hamburg and Athens campuses. This is a full-time role is based on our Berlin campus. In this role, you will be reporting to the Head of Operations.

**Position**:
**Your tasks**

****
- As Head of Student Services you oversee our non-academic student affairs, including International Affairs Office, accommodation, careers, student engagement, and pastoral care.
- You are leading and coordinating our Student Service team, shaping the overall structure, assigning individual team member tasks and coordinating team processes and schedules.
- You oversee the work of our student welfare officers in Hamburg and Athens, and you coordinate the administrative efforts of our support team in Hyderabad.
- You ensure high levels of student satisfaction and collect regular student feedback through satisfaction surveys
- You coordinate the work of the Student Council and Student Council Presidents, mostly related to student engagement activities and the development of the student community
- You closely collaborate with other teams across BSBI to improve our students’ experience, this may range from academic administration, finance, and operations.
- You play an active role in the registration and orientation of new students.

**Requirements**:
**Your profile**:

- You have at least 5 years’ experience in the field of customer service
- Prior experience working in the adult education/higher education sector, preferably with international students.
- You are a natural leader who enjoys motivating and inspiring your team members, coordinating them to ensure efficiency while keeping an empathic leadership style
- You have outstanding communication skills and are able to communicate at different levels, ranging from young students to key figures in German public administration
- You are very organized with strong administrative skills and can remain cool-headed in fast-paced environments
- You possess cultural awareness and sensitivity skills
- Fluency in English and German
- Solid MS Excel skills are desirable

**Other information**:
**What we offer**:
****
- A highly talented, dynamic and international team
- An inspirational way of working in a fast-paced environment and a high impact to shape our brand
- Variety of tasks with plenty of potential for personal growth and career development
- Opportunities to participate in internal courses and seminars.
- Room for sharing your own ideas and their implementation.
- Up to 30 days’ vacation per year (starting at 27 plus one accrued for every completed year).

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the company and the Group it belongs to and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

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