Customer Intelligence and Sales Operation Assistant

vor 6 Monaten


Stuttgart, Deutschland RIB Gruppe Vollzeit

Die RIB-Gruppe ist der weltweit führende Anbieter von Softwarelösungen für die Steuerung von Projekt
- und Unternehmensprozessen in der Bau
- & Immobilienbranche. Mehr als 60 Jahre Branchenerfahrung befähigen uns, unser Ziel, die Bauindustrie zur nachhaltigsten und digitalisiertesten Branche des 21. Jahrhunderts voranzutreiben, mit unseren Kunden erfolgreich zu erreichen: „Building Better Together“. Dies ermöglichen unsere 2.700 Mitarbeiter*innen weltweit; davon > 500 Mitarbeiter*innen in DACH. Als eigenständiges Unternehmen der Schneider Electric eröffnen wir dir dabei nationale und internationale Karrierechancen und sinnstiftende Aufgaben in kaufmännischen und technischen Bereichen.

Dein neuer Verantwortungsbereich:

- **Customer Survey & Feedback**: Planung, Erstellung, Durchführung und Bilanzierung einer jährlichen Umfrage zum "Kundenerlebnis" und das kontinuierliche Einholen und verarbeiten von Feedback unserer Kunden
- **360-Grad-Ansicht der Customer Experience**: Sicherstellung der Zusammenarbeit und Datenerfassung mit Customer Success, um KPI-Messungen der Kundenerfahrung über die gesamte Customer Journey hinweg bereitzustellen.
- **Sales Operations Support**:

- Unterstützung der globalen Vertriebsabläufe bei der globalen Berichterstattung, der Einrichtung von Dokumentationen, der Einrichtung von Initiativen, der OKR-Überwachung usw.
- Entwicklung und Bereitstellung von Präsentationen, Briefings und anderen Formen von Vertriebsinformationen, die von der Abteilung Sales and Customer Experience benötigt werden.
- Unterstützung des globalen und lokalen Vertriebs bei der Umwandlung in eine One RIB- und OneSoftware-Organisation.

Dein Profil:

- Abgeschlossenes Studium oder Ausbildung mit einem betriebswirtschaftlichen Schwerpunkt
- Erste Erfahrung im Vertrieb oder Vertriebssupport erforderlich
- Starke Kommunikationsfähigkeiten und prozessuale Denkweise
- IT Affinität und erste Erfahrung in der Einarbeitung in Tools & Software
- Sehr gute Deutsch und Englisch-Kenntnisse (global interagierende Rolle)

Was Du bei uns erwarten kannst:
Motiviert durch unsere Werte & Vision, treiben wir die digitale Transformation bei unseren Kunden voran - für ein digitales, effizienteres und nachhaltigeres Ingenieur
- und Bauwesen. „Building Better Together“ ist für uns mehr als ein Slogan. Denn neben unseren Kunden stehst du im Vordergrund. Damit du deine Leidenschaft für deine Aufgaben voll entfalten kannst, unterstützen wir dich durch:

- einen strukturierten Start: individuelles Onboarding, organisiertes Networking
- Goodies wie: Mitarbeitervergünstigungen (z.B. Corporate Benefits), Aktienbeteiligung Schneider Electric, Mitarbeiterevents (Teamevents, Sommerfeste,), je nach Standort: Tischkicker/ Tischtennisplatte/ Hunde geduldet, Gesundheitsmanagement,...
- ein modernes Arbeitszeitmodell: Vertrauensarbeitszeit, flexible Arbeitszeiten, Möglichkeit hybrid zu arbeiten
- Karriereentwicklung/ -perspektiven: Team
- bzw. Rollenbasierte Weiterentwicklung/ Trainings, individuelle Weiterentwicklung/ Trainings, nationale und internationale Karriereperspektiven innerhalb der RIB-Gruppe oder Schneider Electric,
- deinen Raum für Gestaltungsmöglichkeiten: proaktives Teilen deiner Ideen/ Ansätze/ Prozessoptimierungen innerhalb des Teams, betriebliches Ideenmanagement, aktive Beteiligung an Meetings auf Team und Managementebene („RIB Town Halls“),
- Wege, wie du nachhaltig sein kannst (je nach Standort & Funktion): digitale Infrastruktur, Company-Bikes, Fahrtkostenzuschuss, eAuto als Firmenwagen

RIB Mission: "Wir bauen und gestalten, wir verändern und erneuern... "
Unser Manifest beschreibt unsere Überzeugungen und Werte,
die uns bei unserer Arbeit antreiben und uns gemeinsam zu Höchstleistungen inspirieren:


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