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Customer Service Mitarbeiter

vor 5 Monaten


Berlin, Deutschland Rocket Tools GmbH Vollzeit

Die Rocket Tools GmbH ist ein modernes E-Commerce Unternehmen mit dem Schwerpunkt Werkzeug und Werkstattausrüstung mitten im Herzen von Berlin. Wir sind ein dynamisches, international aufstrebendes Unternehmen mit flachen Hierarchien und kurzen Entscheidungswegen. Bewirb Dich bei Rocket Tools Bereit neue Wege einzuschlagen, wollen wir mit Deinen Ideen wachsen. Zur Verstärkung unseres Teams sind wir aktuell auf der Suche nach:
**Customer Service Mitarbeiter (M/W/D) - Italien/ Spanien**

**Das bieten wir**:

- Work-Life Balance durch flexible Einteilung der Arbeitszeit und Homeoffice
- Betriebliche Altersvorsorge und Zuschuss zum BVG-Ticket
- Attraktive Mitarbeiterangebote und 30% Rabatt für den eigenen Onlineshop
- Individuelle Weiterbildungsmöglichkeiten (z.B. Fach
- und Sprachkurse)
- Ein modern eingerichtetes Büro mit sehr guter Verkehrsanbindung, direkt am Kurfürstendamm, Nähe U-Bhf. Adenauerplatz
- Täglich frisches Obst und Getränke
- Herausfordernde Aufgaben mit viel Gestaltungsspielraum
- Eine offene Unternehmenskultur mit flachen Hierarchien und kurzen Entscheidungswegen
- Ein aufstrebendes internationales Team im Entwicklungsprozess

**Das sind Deine Aufgaben**:

- Du betreust unsere Italienisch und/oder Spanisch sprechenden Kunden (B2C) und beantwortest ihre Anfragen per E-Mail und Telefon
- Du berätst unsere Kunden zu unserem Produktportfolio sowie dem Bestell
- und Retourenprozess und unterstützt sie bei der Abwicklung
- Du bearbeitest und verwaltest unsere Produkte in unserem Warenwirtschaftssystem

**Das bringst Du mit**:

- Du verfügst über eine abgeschlossene kaufmännische Ausbildung oder über relevante berufliche Erfahrung im Kundenservice
- Du zeichnest Dich durch einen sehr guten Sprachstil aus und kommunizierst verhandlungssicher auf Italienisch/ Spanisch und idealerweise einer weiteren Fremdsprache
- Du hast Erfahrung in der Kundenbetreuung auf den gängigen Marketplaces (z.B. Amazon, eBay usw.)
- Idealerweise verfügst Du über Marktkenntnisse in der Kategorie Werkzeug/Tools/Baumaschinen
- Du kannst mit MS Excel, Word und Outlook souverän umgehen
- Du fügst Dich gut in bestehende Teams ein und bist ein Teamplayer

Haben wir Dein Interesse geweckt? Dann freuen wir uns auf Deine Bewerbungsunterlagen inklusive Deiner Gehaltsvorstellung und Deines frühestmöglichen Eintrittstermins.

Art der Stelle: Vollzeit, Teilzeit

Arbeitszeiten:

- Gleitzeit
- Keine Wochenenden
- Montag bis Freitag
- Tagschicht

Leistungen:

- Betriebliche Altersvorsorge
- Flexible Arbeitszeiten
- Gleitzeit
- Homeoffice
- Kostenlose Getränke
- Mitarbeiter-Rabatt
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
- Zusätzliche Urlaubstage

Berufserfahrung:

- Kundenservice: 1 Jahr (Wünschenswert)

Sprache:

- Deutsch (Wünschenswert)

Arbeitsort: Vor Ort

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