Field Vm Associate I

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose:
The Sales Assistant (with a focus on visual merchandising) is the ambassador of customer needs/sales and Visual Merchandising guideline and standards, to champion best practice in our stores. The Sales Assistant must partner with the retail team and visual merchandising team whilst acting as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.

The successful individual will leverage their proficiency to...
- Understand how individual productivity impacts the store;
- Model sales behaviors taught in company sales training programs;
- Maintain high energy on the sales floor whilst achieving the sales goals;
- Able to work with multiple customers simultaneously whist anticipating/meeting customers’ needs;
- Participate as a team member and encourage team to meet and exceed performance standards;
- Demonstrate professional ethics;
- Use their partnership skills with Store Manager, Store Associates & Field Visual Team to support all Visual Merchandising workflows;
- Continually generate new ideas while maintaining a collaborative and flexible mind-set;
- Be up to date on all seasonal Visual Merchandising Guideline messages and key ideas;
- Understand the monthly flow ideas and how they can translate into the store.
- Understand styling and composition skill set when adapting VM Guidelines to architecture and assortment.
- Lead and implement standards for the store.
- Champion the store audit visit checklist and VM audit.

The accomplished individual will possess...
- Very good English proficiency (essential), with German preferred but not mandatory;
- Previous experience in a retail service environment (essential), with luxury experience (desirable);
- The ability to communicate effectively with customers and staff and maneuver the sales floor.
- Communicate organizational and time management skills.
- The ability to react quickly with a strong sense of urgency.

The outstanding professional will have
- Excellent communicator with the proven ability to interface with a diverse group.
- Leading VM workflows, orchestrating and delegating as needed.
- Leading and influencing all levels of levels within the store.
- Proficient in all relevant IT skills such as Photoshop, Adobe, Word, Excel.

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- **Learning on the Fly**: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

**Our Competencies for All People Managers