Dedicated Service Representative

With 27,000 employees worldwide, Medline is one of the leading companies in the healthcare sector. Our customers include not only leading hospitals, but also many medical supply stores, pharmacies and distributors. We offer a comprehensive range of products: from gloves to essentials for the operating theatre, as well as services to sustainably improve patient care and enhance the quality of people’s lives. Would you like to join us on this journey?

**How can you help us?**
- Works closely with dedicated Account Manager(s) and their customers providing personalized service for any queries and requests in a timely and professional manner
- Ensures complete and accurate problem resolution related to product or system issues to provide quality service and high client retention
- Processes administrative tasks given by the Account Manager for example arrange special delivery requests for key orders (specific accounts, reports, analysis, ESM (approval matrix), pricing)
- Assists and processes quotes on behalf of dedicated Account Managers
- Provides information regarding order status and any backorders to customer/Account Manager
- Uses effective communication to resolve all customer requirements
- Provides customers with products/sales information upon request
- Actively suggests and assists with implementing any improvements of systems and processes
- Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners
- Achieves set KPI's in accordance with company requirements

**Are you our match?**
- Minimum of 1-2 years’ experience in contact/customer centre or customer facing roles and/or commercial education
- High level of oral, written and interpersonal communication skills
- Takes pride in providing excellent customer service to maintain customer satisfaction
- Able to prioritize and organize a busy workload
- Ability to remain calm and professional when dealing with customers
- Confident in dealing with individuals at all levels both internally and externally
- Proficient in **English and local language**:

- Strong organizational skills, leading to a methodic and structured way of working
- Proficient in MS Office
- Able to work well as part of a team or on own initiative

**We have everything covered**:

- A comprehensive onboarding program with experienced colleagues
- Individualiced solutions for flexible working to increase your productivity and find the right work/life balance
- 30 days of vacation.
- A community of enthusiastic Medline colleagues to work and grow with
- Modern workplace located in Kleve - the building was designed inspired by employee requests.
- Fresh fruit, coffee flat rate, discounted lunch, so that your physical well-being is taken care of

**Ready to join forces with a game-changing employer? We would love to hear from you