Team Lead-quality

vor 2 Wochen


Dresden, Deutschland HR Success Management eG Vollzeit

Für unseren Kunden in Dresden suchen wir einen "Team Lead" Quality Manager (m/w/d).

**Das bieten wir**:

- 30 Tage Urlaub
- Unbefristeter Arbeitsvertrag
- Corporate Benefits: Spare bei über 600 bekannten Partnermarken
- Firmenevents wie Sommer
- und Winterfest
- Kostenlose Erfrischungen im Büro
- Selbstorganisation und Autonomie

**Ihr Verantwortungsbereich**:

- This position will be focused mainly on ensuring that the

account meets the quality monitoring goal set by the client
- Uses quality monitoring data management to compile and track

performance at team and individual levels
- Participate actively in all quality related audits both internal

as well as external
- Responsible for preparation, analysis and timely completion and

submission of QA reports for management staff review
- Supervise execution of transactional quality audits to position Transaction monitoring as a leading indicator of operational results and identify process improvement opportunities
- Prepares quality monitoring reports in a timely basis and

completes RCA if needed
- Act as a focal point for the
- Problem Management process within assigned account enforcing Problem Mgt. best practices.
- Works with the site/client team in upholding compliance in all organizational standard procedures and policies (i.e. Model of Excellence, InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.)
- This position will report to the Group Team Lead-Quality/Quality

Associate Manager or anyone assigned by the company
- Other related duties are assigned or any other tasks assigned by

the immediate reporting manager
- Can work on rotating shift on an occasional basis

**Ihr Profil**:

- Preferably with Customer service diploma or similar program or substantial equivalent experience
- Minimum of 1 year as a Quality Team Lead or with experience in similar capacity
- ITIL (but not required) or an equivalent combination of education and experience
- Technical certification in the IT field is a plus
- Strong analytical, troubleshooting and problem solving skills
- Knowledge of PC/Laptop/Mobile Devices/Printer

hardware components, network troubleshooting and remote asssistance tools
- Excellent documentation skills and proficient in MS Excel, MS Word and MS PowerPoint.
- Experience in working in an IT help Desk environment where IT knowledge is utilized.
- Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days

Preferred:

- Familiarity with ITIL, Foundations certificate a plus
- Experience working in a customer-centric environment
- Extensive experience of similar capacity
- Knowledgeable in navigation and or operation of MS OS, MAC OS, Chromium, iOS and Android

Konnten wir Ihr Interesse wecken?

Dann freuen wir uns über die Zusendung Ihrer Bewerbungsunterlagen und stehen Ihnen bei Fragen zur Verfügung.



  • Dresden, Deutschland Recruitment Direct Ltd Vollzeit

    **Quality Team Leader** **Dresden, Germany** **€Negotiable** Our client is recruiting for an experienced Quality Team Lead who has good IT helpdesk experience of hardware, software and networking. Experience working to SLAs Able to create event reviews, reports and presentations for management staff Able to communicate within all levels of an...


  • Dresden, Deutschland GSK Vollzeit

    **Site Name**: Belgium-Wavre, Dresden, Godollo, Italy - Rosia, Marburg Main Site, Saint-Amand-les-Eaux, USA - Pennsylvania - Upper Providence **Posted Date**: Feb 26 2024 **Product Quality Strategy Leader Senior Director**: **Job purpose**: The Product Quality Strategy Leader (PQSL) Senior Director is accountable for end-to-end Product Quality Strategy for...


  • Dresden, Deutschland TS-MMS von ITsax.de Vollzeit

    **Team Lead Qualitätssicherung und Testautomatisierung (m/w/d)**: **Testautomation, Quality services, AI4Test**: **Wir prägen das Leben und Arbeiten von morgen und übermorgen**: - Jährlich mehr als 3.000 Kundenprojekte, 2.100 großartige Kolleg*innen, 9 attraktive Standorte - und mittendrin: Du. - Gemeinsam für eine digitalisierte, zukunftsfähige und...


  • Dresden, Deutschland T-Systems Multimedia Solutions Vollzeit

    **Team Lead Qualitätssicherung und Testautomatisierung (m/w/d)**: **Testautomation, Quality services, AI4Test**: **Wir prägen das Leben und Arbeiten von morgen und übermorgen**: - Jährlich mehr als 3.000 Kundenprojekte, 2.100 großartige Kolleg*innen, 9 attraktive Standorte - und mittendrin: Du. - Gemeinsam für eine digitalisierte, zukunftsfähige und...


  • Dresden, Sachsen, Deutschland T-Systems Multimedia Solutions Vollzeit

    **Team Lead Qualitätssicherung und Testautomatisierung (m/w/d)**:**Testautomation, Quality services, AI4Test**:**Wir prägen das Leben und Arbeiten von morgen und übermorgen**:- Jährlich mehr als 3.000 Kundenprojekte, 2.100 großartige Kolleg*innen, 9 attraktive Standorte - und mittendrin: Du.- Gemeinsam für eine digitalisierte, zukunftsfähige und...


  • Dresden, Deutschland Heliatek GmbH von MINTsax.de Vollzeit

    **Starte mit uns in eine grünere Zukunft!** Wir elektrisieren die Welt mit unseren neuartigen, innovativen und nachhaltigen Solarfolien. An unserem Firmensitz in Dresden produzieren wir in einem einzigartigen Rolle-zu-Rolle Herstellungsverfahren die weltweit erste wirklich grüne Solartechnologie. Unsere Folien erschließen unseren Kunden weltweit durch...

  • Head of Quality

    vor 1 Woche


    Dresden, Deutschland PCI Pharma Services Vollzeit

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Main Responsabilities: - Management of the...


  • Dresden, Deutschland PCI Pharma Services Vollzeit

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. We are currently hiring a Senior Quality...


  • Dresden, Deutschland PCI Pharma Services Vollzeit

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Main Purpose of Job: The role involves leading...


  • Dresden, Deutschland Edwards SAS Vollzeit

    **Regional Technical Support Team Leader - Abatement & Integrated Systems** Reporting to the EMEA Technical Support Manager within the Edwards EMEA Semiconductor Customer Centre, the Regional Technical Support Team Leader will lead and challenge a team of 7 Technical Support Engineers, to improve efficiency with advanced troubleshooting, methodology and...

  • Quality Manager

    vor 1 Woche


    Dresden, Sachsen, Deutschland Air Liquide Vollzeit

    Air Liquide is a world leader in gases, technologies and services for industry, health and the environment. Our company offers innovative solutions based on continuously improving technologies. We produce air gases such as oxygen, nitrogen, argon and specialty gases, but also other gas solutions such as hydrogen. Our 64,500 employees work for our customers...


  • Dresden, Sachsen, Deutschland GULP – experts united Vollzeit

    We are looking for a talented leader to support our client as Team Leader Warehouse Logistics (m/f/d) at the Dresden site. An attractive permanent position with an innovative, future-oriented company in the field of vacuum coating technology awaits you. If you have several years of experience in operational logistics and the skills to lead a dedicated...


  • Dresden, Deutschland Air Liquide Vollzeit

    p> Air Liquide is a world leader in gases, technologies and services for industry, health and the environment. We produce air gases such as oxygen, nitrogen, argon and specialty gases, but also other gas solutions such as hydrogen. p> Quality Manager (m/f/d) Dresden Ihr Beitrag zu unserer Vision | Ihr Einsatz You will act as the interface to our...


  • Dresden, Deutschland GE Renewable Energy Vollzeit

    Every HVDC solution is tailored and designed based on a project-by-project assessment of the customers' individual requirements, whether it's for connecting offshore wind generation, long distance power transmission, or energy trading between independent networks. Within this cross-centers and multicultural organization, the project plant team leader is...


  • Dresden, Deutschland Vodafone Vollzeit

    Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are passionate about pushing boundaries and discovering innovative ways to connect our customers with their digital societies. We connect people, businesses, and communities across the globe to...


  • Dresden, Deutschland Recruitment Direct Ltd Vollzeit

    **Human Resources Team Leader - Call Center** **Dresden, Germany** €60,000-70,000 Native level German and fluent English is essential and a willingness to work onsite. This is NOT a remote role. ** Please note this role doesn't allow working from other locations other than that stated in the advert.** **Salary**: 60,000.00€ - 70,000.00€ per...


  • Dresden, Deutschland Vodafone Vollzeit

    Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are passionate about pushing boundaries and discovering innovative ways to connect our customers with their digital societies. We connect people, businesses, and communities across the globe to...


  • Dresden, Deutschland Recruitment Direct Vollzeit

    Description Offer €3,500 - 3,750 per month


  • Dresden, Deutschland Brunel Vollzeit

    Interessieren Sie sich für Maschinen - und Anlagenbau mit Blick auf Industrie 4.0, IoT und Digitalisierung? Sind Sie sicher im Umgang mit SPS-Programmierung und Siemens S7? Sehen Sie Ihre Zukunft im Bereich Automatisierung? Dann machen Sie Ihren entscheidenden Karriereschritt, bewerben Sie sich bei Brunel und erleben Sie mit uns die Vielfalt des...


  • Dresden, Deutschland Recruitment Direct Ltd Vollzeit

    **Recruitment Team Lead - Call Centre** **Dresden, Germany** **€Negotiable per year** **Job Duties** Assisting with daily management of the team in Germany including liaising with recruitment agencies. Act as a single point of contact for the associates for Recruitment related requirements and queries **Salary**: 3,000.00€ - 3,750.00€ per...