Customer Care Specialist for Our Spanish Market
vor 2 Wochen
**INCLUSIVE BY DESIGN**:
**WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**
- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our Spanish customers queries in a timely manner
- Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
**WE'D LOVE TO MEET YOU IF**:
- Regardless of your background, you are customer focused and passionate about excellent customer service
- You possess excellent knowledge of Spanish, in written and spoken form and furthermore you have strong communication skills in English or German
- Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer
**OUR OFFER**:
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model, with flexible hours and up to 60% remote
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-peer review
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