Account Executive

DXC Technology runs mission-critical systems with the latest technology innovations to deliver better business outcomes and new levels of performance, competitiveness and experiences for our customers.

DXC delivers innovative solutions on a global scale with speed and agility. Our technology independence, combined with a broad **ecosystem of partners **and leading technology talent, positions us to deliver maximum value to our customers across their enterprise technology investments.

The company’s global scale, talent and innovation platforms serve 6,000 private and public-sector customers in **70 countries **.

DXC is a recognized leader in **corporate responsibility **, and ranked among the world’s best corporate citizens. DXC is a Fortune 500 company and represented in the S&P 500 Index.

Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Prepare implementation plans and lead client on-boarding; present content strategy and annual plan. Work closely with clients to identify needs including content approval workflows and consult on best practices for solutions and setup.

Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Regularly evaluate quality of content, managing external content creation, editorial and strategy resources. Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue.

**Responsibilities**:

- Manage multiple accounts; develop positive working relationships with all customer touch points
- Drive client retention, renewals, upsells and client satisfaction
- Work closely with on day-to-day operational processes including campaign set-up, receipt of creative or tags, optimization, troubleshooting and QA
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
- Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- Manage weekly campaign status documents for review
- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
- Provide input on new processes and workflows as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

**Requirements**:

- 7+ years experience in Customer Success and/or Account Management
- Existing network to manufacturing / automotive TOP 500 customer
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients
- Demonstrated ability to work independently and remain motivated
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
- German and English language is must

Senior Account Manager top skills & proficiencies:

- Motivation
- Adaptability
- Problem Identifier and Solver
- Handle Multiple Priorities
- Organizational Skills
- Written and Verbal Communication
- Ambition
- High Energy
- Will to Succeed
- Team Management Skills