Working Student

vor 6 Monaten

Walldorf, Deutschland SAP Vollzeit

**We help the world run better
**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**ABOUT THE TEAM**

The Cloud Service Processes works with cloud teams to support continuous progress toward a simplified and harmonized cloud service experience. The unit builds the bridge between cloud-related development, operations, and customers.
We work on a global project to simplify and harmonize business processes and to integrate a new ITSM system throughout the whole SAP landscape. The goal is a fully integrated end-to-end IT Service Management Solution with the same technology for all ticket types by harmonizing processes for all Lines of Business based on a modern cloud architecture.

It is your opportunity to:

- Work for one of the best employers in this region,
- Be part of a highly skilled and motivated international team.

**THE ROLE**

We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM).

The related tasks include, but may not be limited to:

- Creation and maintenance of process documentation and related assets,
- Creation and maintenance of BPMN diagrams in Signavio,
- Ensure timely delivery of quality documentation regarding Cloud Delivery processes and tools.
- Perform process document and related assets quality checks and implement changes.
- Support team members with process maintenance and governance related back-office activities like managing process publishing requests, change asset requests, tool end-user support, handling the team mailbox information requests, manual synchronization of control data between tools, etc.
- Create process documentation reports based on LoB demands, audit preparation and audit trail logging.
- This position will provide you an in-depth look into the SAP Global Post Sales Process Excellence unit and in one of few companies adopting the BPMN and ITIL Best Practices for their business processes.
- Continuously striving for process and tool optimization &process adoption.

This position will provide you:

- In-depth look into the Global Process Office and to be a part in one of few companies adopting the BPMN and ITIL Best Practices for their business processes.
- Hand-on experience on global project design & implementation.

**ROLE REQUIREMENTS**
- Preferred fields of study: Bachelor or Master students of Business Informatics, Data Sciences, Engineering or Technology with at least 3 semesters left to finish studies.
- Beneficial: Basic understanding of IT Service Management (ITSM) processes.
- Languages: Fluent in English, with strong writing skills. German beneficial.
- Soft Skills: Curiosity, quick apprehension, and willingness to learn about new technologies, concepts, and tools. Goal-oriented team player with excellent communication skills and able to work independently and proactive way.

Bachelor students are welcome Working remotely from Germany is possible

This is an SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.- #Workingstudent #Werkstudent #Internship #Praktikum #Thesis #Germany #Deutschland #Student_

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 396371 | Work Area: Corporate Operations | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid

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