Operations Associate
vor 2 Monaten
In the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth. But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly complex, manual, and error-prone.
That’s why our ambition is to use technology to simplify the logistics of global trade, making the processes around the container as simple as the container itself. We do that by providing a neutral infrastructure that connects all logistics companies to remove friction and create economic opportunity.
**Operations Associate - Ocean Freight Marketplace (f/m/d)**
As our Operations Associate, you are responsible for building the backbone of the booking platform on xChange with smart sailing schedules and rate management for our suppliers. Furthermore, you are developing ways to efficiently onboard and convince new suppliers and customers to use the Ocean Freight platform as their number-one booking tool for the future. You will oversee the ongoing shipments and help when necessary to find solutions for problems occurring along the way.
**Your responsibilities in a nutshell**
- You act as the first point of contact for any questions related to ongoing shipments of our customers and supporter the operations teams of our participating suppliers
- You are responsible to maintain and further develop the schedule management of the Ocean Freight Platform including managing third-party API calls and to partly manually built excel automation to enhance data and reduce manual work
- You will build relationships with our partners; troubleshoot where necessary and find ways to solve problems for our clients
- You are responsible for the number and quality of offers on the platform and proactively stay in touch with our key suppliers to make them successful
- Facilitate bookings by collecting requirements and finding the right offers
- Convince customers that they have advantages if they use the platform and accompany their onboarding process
**What we’re looking for**
- Your ideal background includes 1-2 years of experience in logistics
- You are familiar with the ocean freight logistics market from previous work experience and know important basics and terms from the shipping industry
- You have excellent communication skills - you enjoy day-to-day customer communication and are not afraid to pick up the phone
- With your can-do attitude, you are proactive, persistent, and diligent in all your tasks - you have a strong desire to take ownership of your tasks
- You have an output-oriented problem-solving personality - you are passionate about our mission and want to disrupt an entire industry with us
- Fluency in English - any other language would be super nice but is no must-have
- You have good knowledge of Microsoft Office (especially Excel) and know how to use basic formulas to structure larger data sets (e.g. rate sheets)
- SQL knowledge is an advantage
**What we have to offer**
- Ownership from day one You will have full responsibility and creative freedom to bring your ideas to life
- A dynamic and international team with ~65 nationalities across our fast-growing 300+ team members & extremely flat hierarchies
- A highly scalable product with a proven product market fit ready to change the industry & do something good
- A great working atmosphere with an open-minded and collaborative culture—plus a team of highly motivated & enthusiastic colleagues who can´t wait for you to join
- A fast-paced work environment and complex intellectual challenges from day 1
- Great location - our office is in the city center of Hamburg
- Goes without saying: Flexible home-office rules, regular team events, and of course a wide variety of fruits and drinks in the office
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