Supplier Success Professional

vor 2 Wochen


Duesseldorf, Deutschland Avetta, LLC Vollzeit

SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers. This role requires the ability to speak and write fluently multiple languages. English fluency is required with a combination of the following preferred: Italian, Arabic, French, and German or Dutch.

**This role would require working a hybrid schedule in either our Maidenhead or Dusseldorf office.**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

- Call center experience is a plus
- Excellent communication skill - both written and orally
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- Fluent in English and additional preferred languages: Italian, Arabic, French, and German or Dutch



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