Customer Support Representative

vor 3 Wochen

Berlin, Deutschland Foundever Vollzeit

**Required Language**
Danish

**Employment Type**
Full time, Part time

**Contract Type**
Permanent

**Description**

Every moment can have great meaning for each of us. By creating many positive moments for each other, we can make a big difference and actively improve our own employee experience.

Create your best moments - with Foundever

We are currently looking for
**DANISH **speaking
**Call Center Agents (M/F/d)** working from
**HOME.**

**What we offer you**:

- Fixed salary of **€2080**/month gross + Language bonus of **€200**/month + performance bonus of up to?**€200**/month + **30€**net/month to cover your internet/electricity bills for working from home (fulltime employees receive)
- Various options for contracts -**?20 to 40?hours** a week
- **25 days of holiday + special leave** whenever you need it (your own wedding, birth of a child, relocation).
- Many of our employees already work in **home office** - soon you will too
- Many **employee benefits** await you, such as e-bike leasing, exclusive shopping discounts, capital-forming benefits, subsidy for the job ticket and much more
- You also have the option of a **company pension scheme**
- **Internal development opportunities**: 84% of our employees make a career with us
- **Health & Mental Health**: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
- With a **paid training**, you are well ready for your work with us.
- **Sustainability** - We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)
- Explore the world with our **international career opportunities**
- If you are interested in increasing your German skills, you can take part in optional **German language classes**

**These are your new tasks**:

- You increase customer satisfaction by solving requests promptly and competently

**You have exactly what we need**:

- Fluency in **Danish **and **English**:

- Commercial and technical affinity regarding the internet and phone calls
- PC literacy
- Previous customer service experience preferable
- Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
- You enjoy learning and adopt knowledge easily
- You are empathetic and socially competent
- A broadband connection (DSL, VDSL or cable connection) and an Internet connection with the speed of 16 Mbits/s downstream and 1 Mbit/s upstream
- Your computer needs to be directly connected to a router. It needs to support NAT (Network?Address?Translation), provide a firewall component, and must be connected to the home network by IPv4

A separate, quiet and background noise-free room ans a comfortable and ergonomic furniture

Sounds like the right job for you?

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people.
**All people are welcome at Foundever** Where are you staying?

See what awaits you here:
**About Foundever ??**

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

**Job Segment**:Call Center Representative, Customer Service Representative, Call Center, Customer Service

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