Hearing Conservation Counseling Specialist

**ABOUT THE ROLE**

**What you will do**:

- Provides customer support functions to include providing audiology hearing conservation counseling assistance, educational assistance to U.S. Army personnel, TRICARE Prime beneficiaries, specialty and in/out patient services.
- Assists in Healthcare Finder functions including healthcare network accuracy, medical specialty determination, and referral processing. Actively counsel’s U.S. military beneficiaries to understand referral procedures and assists with communication of medical referrals to military and civilian health care services ensuring TRICARE access standards are met.
- Adheres to procedures to ensure control, accuracy, and timeliness of transactions associated with Military operations and Health Care finder functions.
- Follows referral mechanisms to ensure optimal utilization of MTF facilities and resources and to foster coordination of all care including care delivered in host nation’s facilities.
- Conducts an end-of-processing Quality Control program assuring accurate Medical Service information necessary for accessing the Military Healthcare System services, within the DoD Hearing Conservation Program, the Composite Healthcare System Managed Care Module, and the Armed Forces Health Longitudinal Technology Application (AHLTA).
- Perform quality assurance of medical information associated with Assessment Review, which is used for counseling beneficiaries on their health status, ensuring replies are sent to medical providers and military beneficiaries.
- Provides medical service coordination and education of technical issues associated with the Defense Occupational and Environmental Health Readiness System - Hearing Conservation (DOEHRS-HC).

**Requirements**:
**What you will bring**:

- Three years cumulative overall experience in the following areas:
a. Three year-experience with U.S. Military Healthcare delivery system and benefits
or civilian managed care medical/administrative environment.

b. Three years working experience in a medical office or clinical environment.

c. Two year-experience with the Composite Health Care System (CHCS) and the U.S.
Military Electronic Health Record (EHR) system Armed Forces Health Longitudinal
Technology Application (AHLTA).
- Fluency in English level C1.

**Your education and certifications**:

- Associate Degree from recognized university or equivalent degree.
- Certificate of completion from the Council for Accreditation in Occupational Hearing Conservation (CAOHC) or DoD Hearing Technician Certification (preferred, but either can be obtained after hire)

**Benefits**

We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, generous holiday (exclusive of US Federal holidays), professional development, and generous paid time off. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.

**Salary**: From 12.00€ per hour

Ability to commute/relocate:

- Kaiserslautern: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

Expected Start Date: 01/10/2023