Specialist - Sales Enablement Tools (M/F/d)

vor 2 Wochen

Bonn, Deutschland DHL Vollzeit

TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.

**Tasks**:
The Specialist for Sales Enablement tools will lead the development of the iPresent (marketing/sales content) platform across DPDHL, analyze usage and content development, support with driving user adoption activities and acts as central contact for Divisional project leads and involved suppliers. Furthermore he/she will be responsible for developing an iPresent roadmap and execute respective initiatives.

**Principal Accountabilities**:
**User Interaction**
- Receives, manages & responds to support requests from Divisional project leads
- Where required, refers requests to process owners, admin support or escalates where applicable
- Drives improvements to user support concept & processes
- Trusted point of contact for all CSI iPresent users, as well as xBU admin users
- Drives xBU usage targets and aligns with BUs on approach to achieve them

**User Communication and Training**
- Understands and identifies training needs and optimal training approach depending on topic and audience
- Organizes training sessions for new & existing users on iPresent functionality
- Develops, maintains & manages training curriculum and ensures high quality and consistency across BUs
- Delivers training to senior audiences as needed (e.g. Management team)
- Develops and executes marketing/comms plan to increase user adoption
- Delivers ongoing communication to user group on new functionality, content, success stories etc.
- Compiles & communicates user support documentation for new & existing functionality

**Data quality, driving usage & compliance**
- Identifies key data quality and system usage measures, develops measurement & drives adherence.
- Liaises with process owners, vendor support and other relevant parties
- Develops and runs cross-BU user survey to measure user satisfaction, identify improvements and cross-BU benchmarks

**Release Management**
- Supports iPresent owner in driving roadmap projects and coordinates execution in all phases (e.g. from requirements gathering, design, review, testing etc.)
- Designs business test cases to support release work.
- Organises user support for new release functionality testing.
- iPresent user administration
- Manages user setup & license numbers
- Facilitates updates & amendments to records as necessary
- Maintains master data
- Facilitates regular and ad-hoc data uploads into the system
- Responsible to ensure execution of build projects within pre-defined budget constraints

**Budgeting / financials**
- Ensure timely escalation to topic owner / steering committee for budget issues
- Facilitate timely invoicing and payment from/to all suppliers
- Supports iPresent owner in xBU discussions for funding further development projects

**Coordination of BU leads and suppliers**
- Coordination of cross-divisional team of iPresent leads
- Coordination of assigned IT resources
- Leads the interaction with iPresent vendors

**Knowledge, Skills and Experience**:

- Completed university studies within the field of Business or Economics
- Previous working experience (e.g. internships) involving project management
- Strong Powerpoint and Excel skills
- Data analysis: PowerBI or other Analytics tools
- Comfortable working in a virtual, multicultural work environment
- Ability to prepare and deliver trainings
- Strong communicator - ability to address a broad audience with specifically tailored messages

**Your benefits**

We offer excellent employee benefits, a competitive salary package and great development opportunities.

**Your contact**:
Felix Meyer will be happy to answer your questions via telephone +49 228 189 47714.

**CONNECTING PEOPLE. IMPROVING LIVES.

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