Customer Technician

MISSION
Detect the client specific needs to the plant and give priority to its fulfilment.
GENERAL FUNCTIONS
Update the client requests, compare them with the deliveries carried out and validate what is pending or planned for the next deliveries.
Analyze the customer program variations according with Logistics Agreement with the Customer.
Detect which is the risk that Ficosa assumes in case of not delivering components to a specific client and give the alarm sign.
Provide delivery plans for customers.
Organize the urgent transports to clients.
Manage clients packaging.
Revise the charges received by the client, and participate in charges committees.
Identify areas of improvement in his/her area and to participate in the continuous improvement activities of the area following the FMS lean model and the strategic guidelines.
Observe Ficosa’s Code of Ethics to avoid fraudulent practices. Comply with Information Security Management System (ISMS) applicable to the job, along with the training related thereto.
Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.
(*) The described functions are only the most representative for this position; therefore they should not be understood as all the inherent functions related to this job position.
POSITION REQUIREMENTS
**Academic background**:
Secondary or Vocational Training or Medium degree
**Languages**:
N/A
**Experience**:
2 years in similar position
OTHER SPECIFICATIONS
**Additional training**:
Logistics
Ficosa is an equal opportunity employer. We strongly believe that a diverse workforce is key to our success, regardless of gender, nationality, age or others. Our focus is not only on our People, but as well on our Planet: protecting the environment is one of the main targets to which we dedicate all our efforts to develop products and more efficient and sustainable solutions.