Application Support Specialist

vor 4 Monaten

Ottobrunn, Deutschland EXTEDO GmbH Vollzeit

**Make the world better with us**
EXTEDO helps health authorities and pharmaceutical companies around the world develop and bring new drugs and vaccines to market faster and more safely.
As an internationally leading provider of software and services in regulatory information management (RIM), we support life sciences organizations in implementing the requirements of the regulatory authorities for their products. Our solutions thus ensure that medicines and vaccinations reach where they are needed faster and, at the same time, more safely: with the patients. Regulatory authorities around the world also rely on us to review submissions and ensure they meet the highest standards of drug safety.

**For our location in Ottobrunn near Munich or in remote within Germany we are actively seeking an**:
**Application Support Specialist (M/F/d)**:
**Your Tasks - as important as our Software**:

- Incident & Problem Management in the 1st & 2nd level for our customers
- Identify, understand, analyze, and develop solutions while ensuring a positive customer experience
- Communication and documentation of the measures carried out, as well as expansion of our knowledge database
- Track solutions with internal and external stakeholders
- Perform installations, updates, and configurations on customer systems
- Proactively contribute ideas to make our support services even more valuable to our customers and implement your ideas
- Learn and constantly expand your skills with regard to our EXTEDO products, IT technologies and regulatory know-how
- Work in a cross-functional team and get involved in innovative projects for sustainable process improvement
- You will work closely with our international support and sales teams, as well as product management and software development

**Your Profile - as good as our Solutions**:

- Technical training/apprenticeship (e.g. IT specialist with a focus on system integration), an academic degree or a comparable qualification
- You already gained professional experience in a similar environment
- You feel right at home, surrounded by IT professionals who use and support web-based and client-based software tools
- You are familiar with Windows Server, Linux and SQL databases
- Ideally, you already have basic knowledge of Docker, Cara platform from Generis, Azure and scripting languages (e.g. Python, Powershell)
- You love to explore problems and develop solutions
- You have a talent for multitasking and a strong ability to prioritize topics
- You are customer-oriented and have strong communication skills
- Very good knowledge of English (spoken and written), German is a plus

Do you like to tackle new topics and support others with words and deeds? You like to think ouside the box?

Welcome to our multinational support team. We support our worldwide customers in handling our various software solutions, solving their problems and answering their questions.

**What we offer you**:

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