Customer Service Representative

The Customer Service Team has the task of providing the best support and experience for our international customers. We solve problems when they occur in such a way that customers experience a smooth experience with us as the supplier of choice. You are a talented person looking for a new exciting position in international customer service?

BorgWarner Aftermarket Europe GmbH is looking for a

Customer Service Representative (M/F/d)

KEY RESPONSIBILITIES/ REQUIREMENTS
- Supporting the Regional Sales Manager in the day-to-day business, especially being supportive in all steps of order processing for the assigned customers.
- Receiving and managing customer orders in the current IT-System (SAP)
- Monitoring of orders in arrears, and if necessary arranging alternative delivery dates.
- Supervising of leaving shipments on a daily basis while also transferring individual customer priorities.
- Recording and implementing of individual shipping instructions with the responsible shipping and customs department.
- Managing and maintaining the individual prices and master file data of the assigned customer accounts.
- Taking ownership of the customer complaint handling by receiving, managing and forwarding customer complaints to the involved departments.
- Responsible for handling Customer Accounts Receivables.

REQUIRED JOB QUALIFICATIONS
- Bachelor's degree or completed 3 years vocational business education
- 2 years experience in Customer Service
- Very good English, verbally and written
- At least one other language with an equivalent set of skills

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