Support-specialist / Atc-specialist (M/w/d)

vor 1 Woche


Kaufbeuren, Deutschland ATCSim Vollzeit

**Wir suchen**:
Zur Verstärkung unseres Teams suchen wir bevorzugt für unseren Standort **_Kaufbeuren, _**_alternativ für_**_ Mainz_**:
**Support-Specialist / ATC-Specialist** (m/w/d)** **für Simulations-Software und -Systeme

**Ihre Aufgaben**:
**Technischer Kundensupport**
- Unterstützung bei Fragen und Problemen zu unseren Produkten
- Anwenderprobleme aufnehmen (Ticketsystem), reproduzieren, analysieren und Lösungen bereitstellen
- Nationaler und internationaler Vor-Ort-Service beim Kunden
- Pflege und Optimierung der Wissensdatenbank, sowie Bereitstellung von Anleitungen und Troubleshooting-Guides

**Projektimplementierung**
- Mitwirkung bei der Durchführung internationaler Kundenprojekte, inkl. Erstellung von entsprechenden Airport
- und Luftraumdaten für die Simulation, Vorbereitung und Durchführung von kundenspezifischen Testprozeduren, sowie Installation und Unterstützung der Projektabnahme beim Kunden und Trainings

**Software-Tests**
- Erstellung von Testfällen/Testplänen auf Basis von Systemanforderungen und Designspezifikationen, sowie deren Durchführung und Dokumentation in Testreports
- Verifizierung von Software-Builds (Smoke-Tests & Sanity-Check)
- Regelmäßige Funktionstests (Regression-Testing)

**Unterstützung bei Produkt-Demonstrationen und -Messen**
- Unterstützung und Durchführung von Produktdemonstrationen (Inhouse, beim Kunden und auf Messen)
- Unterstützung Demo
- und Messeaufbau

**Ihr Profil**:

- Abgeschlossenes Informatikstudium, eine Fachinformatik-Ausbildung oder vergleichbare Qualifikation
- Alternativ: Ausbildung/Qualifikation im Bereich Flugsicherung oder Luftfahrt mit ausgeprägter IT-Affinität
- Gute Kenntnisse in aktueller Hard
- und Software sowie der Installation und Konfiguration von Microsoft Betriebssystemen
- Idealerweise Netzwerkkenntnisse inkl. Konfiguration & Fehleranalyse
- Ein hohes Maß an Kunden
- und Serviceorientierung sowie ausgeprägte analytische Fähigkeiten
- Internationale Reisebereitschaft (max. ca. 15-20% der Arbeitstätigkeit)
- Sehr gute Englischkenntnisse in Wort und Schrift
- Gute Deutschkenntnisse in Wort und Schrift

**Ihre Vorteile**:

- Attraktive Vergütung
- Flexible Arbeitszeiten mit Home-Office Möglichkeit
- 30 Tage Urlaub
- Sehr gute Verkehrsanbindung
- Kostenfreie Parkplätze
- Regelmäßige Teamessen
- Kontinuierlicher Wissenstransfer und Raum für eigene Ideen und Entfaltungsmöglichkeiten.
- Ausführliche Einarbeitung
- Moderne Arbeitsumgebung und Arbeitsmittel
- Flache Hierarchien und offene Kommunikation in einem hochqualifizierten internationalen Team
- Kostenfreie Getränke
- Fahrrad und IT-Geräte Leasing

Haben wir Ihr Interesse geweckt, dann bewerben Sie sich bei uns.

**Tätigkeitsbereich**: Kundenservice
** Arbeitszeit**: Vollzeit
** Standort**: Bavariaring 8, 87600 Kaufbeuren, Deutschland

**Über uns**:
ATCSim GmbH ist ein mittelständisches, international tätiges Unternehmen der IT-Branche. An den Standorten Kaufbeuren und Mainz wird zusammen mit unserer amerikanischen Muttergesellschaft UFA, Inc. Software für Tower
- und Radarsimulation entwickelt, die zur Fluglotsenausbildung bei Flugsicherungsorganisationen weltweit zum Einsatz kommt.

Haben wir Ihr Interesse geweckt, dann bewerben Sie sich bei uns.

**Kontaktperson**:
**Gerhild Quasinowski**:

- 0834199539152


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