Enterprise Customer Retention Specialist, Dach

vor 1 Monat

Munich, Deutschland Atlassian Vollzeit

**Working at Atlassian**

**Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.**

Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for the right approach to maximize value with all your customers? Our Enterprise Customer Retention team's mission is to maximize revenue retention and lead strategic migration and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on

**More about the team and the role**:
Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer's goals and then sharing how Atlassian's solutions can help achieve them.

We overcome objections by listening and then identifying challenges and resolving blockers that may prevent customers from maintaining their existing suite of solutions. Every Enterprise Customer Retention Specialist bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.

You will report to the Customer Retention Manager.

**This position is available remotely either in Germany, the Netherlands, the UK or France**

**In the first 90 days, we'll expect you to**:

- Gain experience with enterprise software renewals and account management practices
- Manage team members and partners through Atlassian's communications channels and eagerness to implement constructive feedback
- Collaborate with internal and external parties to reduce churn and expand the customer base
- Simplify complexity and listen to feedback for customer experience improvement
- The discovery skills and curiosity to uncover opportunities for expansion

**Required experience**:

- One or more years of proven experience in account management, software renewals, customer success, or other relevant positions
- Experience in forming partnerships with important internal and external members, and build trust on the phone and on video across several countries and cultures
- Experience meeting or overachieving on performance goals
- Fluency in German and English

**Responsibilities include**:

- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
- Maintain a healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems

LI-OR1

**Our perks & benefits**

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

**About Atlassian**

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

  • Customer Retention Specialist

    Vor 3 Tagen

    Munich, Deutschland Cargobase Vollzeit

    Cargobase is looking for a **Customer Retention Specialist** to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to...

  • Rvp, Enterprise Sales, Dach

    vor 1 Monat

    Munich, Deutschland Pendo Vollzeit

    Pendo is looking for a RVP, Enterprise Sales, DACH. Reporting to the MD EMEA, this RVP will be tasked to manage and scale a team of high performing Enterprise Account Executives focusing on Enterprise Accounts in DACH and be responsible for building out the DACH region. This leader should have experience hiring, managing and developing a team focused on...

  • Senior Enterprise Account Executive

    vor 4 Wochen

    Munich, Deutschland Atlassian Vollzeit

    Overview: Our Enterprise Advocate team builds and implements a consultative sales strategy. They sell select products and services to our largest customers. At the same time, we want the Enterprise Advocate to be an advocate for our customers, providing feedback to our product and engineering teams and helping us improve customer experience. They lead a...

  • Enterprise Development Representative

    vor 1 Monat

    Munich, Deutschland Atlassian Vollzeit

    **Working at Atlassian** **Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding...

  • Strategic Enterprise Account Director, Dach

    Vor 3 Tagen

    Munich, Deutschland Atlassian Vollzeit

    **Working at Atlassian** **Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted...

  • Account Executive, Enterprise DACH

    vor 1 Monat

    Munich, Deutschland LogicMonitor Vollzeit

    What You'll Do: LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine...

  • Customer Success Associate Dach

    Vor 5 Tagen

    Munich, Deutschland LeanIX Jobs Vollzeit

    **LeanIX aims to become the "Google Maps for Software"** LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 850+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success **Associate** to...

  • Senior Enterprise Account Executive

    vor 4 Wochen

    Munich, Deutschland Atlassian Vollzeit

    **Working at Atlassian** **Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted...

  • Human Resource Specialist Dach

    vor 1 Tag

    Munich, Deutschland Velocity Global Vollzeit

    *** We are looking to hire an experienced Human Resource Specialist who will play a pivotal role in supporting both our valued employees and clients. As a dedicated HR Specialist, you will be responsible for guiding employees throughout their entire employment lifecycle as well as supporting clients with their HR needs. Cultivating positive relationships...

  • Enterprise Account Executive

    vor 1 Tag

    Munich, Deutschland Certus Sales Recruitment Vollzeit

    **Enterprise Account Executive - SaaS** **Munich - Hybrid** **110k Base, 220k OTE + Excellent Benefits** Our rapidly growing client is revolutionising the global healthcare market. Through changing the way we research, book, and review clinics/hospitals, our client's powerful platform empowers users to make informed decisions. To reach their full potential,...

  • Enterprise Sales Executive

    Vor 5 Tagen

    Munich, Deutschland Acronis Vollzeit

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for an Enterprise Sales Executive who is ready to join us in creating a...

  • Professional Services Consultant DACH

    Vor 2 Tagen

    Munich, Deutschland Bizzdesign Vollzeit

    Are you an enthusiastic, motivated professional looking for a challenging position within a dynamic international company? Then look no further because we might have a match!Who are we?Bizzdesign is a thriving SaaS company, that has been transforming industries for the past 24 years, headquartered in Enschede, the Netherlands. We are a dedicated team of over...

  • Customer Support Specialist

    Vor 4 Tagen

    Munich, Deutschland LeanIX Vollzeit

    LeanIX is seeking a Customer Support Specialist who will be the first point of contact for all customer support requests. Part of the Customer Success organization, the Customer Support team at LeanIX is a critical part of the company's current and future success as they empower and enable our customers to efficiently and effectively use the LeanIX product...

  • Head of Customer Retention

    vor 1 Monat

    Munich, Deutschland AVANTGARDE Experts Vollzeit

    Im Bereich Marketing & Kommunikation besetzen wir interessante Stellen in ganz Deutschland - bei attraktiven Kunden, vom Junior Produktmanager bis zum Head of Marketing (m/w/d). Interessiert? Dann gleich bei AVANTGARDE Experts bewerben! Für unseren Kunden, ein Medienunternehmen mit Sitz in Unterföhring, besetzen wir ab sofort folgende Position in...

  • Enterprise Account Executive Dach

    vor 1 Monat

    Munich, Deutschland Ryte GmbH Vollzeit

    Wir sind Ryte Unsere Vision ist es, die Grundlage für digitalen Erfolg zu schaffen. Deshalb wollen wir Unternehmen auf der ganzen Welt in die Lage versetzen, alle ihre digitalen Ressourcen zu überwachen, zu analysieren und zu optimieren. Wir verarbeiten riesige Datenmengen, sammeln wertvolle Erkenntnisse und stellen alle Informationen bereit, die...

  • Red Hat Enterprise Linux

    vor 1 Monat

    Munich, Deutschland Red Hat Software Vollzeit

    About the job: The Red Hat Sales team is looking for a Linux Technical Sales Specialist to join us in Germany. In this role, you will be responsible for Red Hat Enterprise Linux software subscription sales offerings and services to new and existing accounts through well-planned demand-generation efforts with the account teams. You'll need to have the ability...

  • Enterprise Account Executive

    vor 1 Monat

    Munich, Deutschland Productsup Vollzeit

    Why Productsup? Products Connect Learn Productsup Contact Enterprise Account Executive - DACH (m/f/d) Revenue - München, Bayern, Germany We’re a diverse group of committed individuals empowered to thrive on challenge, share ideas, and pursue our ambition to transform the way commerce works. So what about you? Do you want to help shape the future?...

  • Customer Success Specialist

    vor 1 Woche

    Munich, Deutschland KNIME Vollzeit

    We are looking for the right people to join our well-funded, growing open-source company and to help us continue to build exciting technology that make our users happy. Right now, we look for the right Customer Success Specialist to join our Customer Care team in Berlin, Konstanz or Munich * **Who you are**: - You are a good listener, highly organized, and...

  • Medical Billing Specialist

    Vor 6 Tagen

    Munich, Deutschland Insulet Corporation Vollzeit

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are...

  • Enterprise Account Executive

    vor 1 Monat

    Munich, Deutschland LeanIX Jobs Vollzeit

    We are looking for YOU as Enterprise Account Executive (f/m/d) for our SaaS software solutions team for DACH market. You will complement our dedicated and success driven team. Our sales processes are based on a high quality consultative sales approach (MEDDICC) fueled by a solid mixture of outbound and inbound leads. You help our prospects recognize LeanIX...