Director of Retention

vor 3 Monaten

Berlin, Deutschland Delivery Hero Vollzeit

**Company Description**
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Drive the global Retention strategy for DH and lead high-impact projects to increase CLV for our brands in 40+ DH markets
Proactively and systematically identify trends and opportunities in development of customers base that can be addressed with CRM measures and quantify the ROI of those measures
Deal with a wide variety of Retention challenges, from highly impactful iterative improvements to green field projects around customer base health with a high degree of discovery work
Act as point of contact for central business stakeholders with Retention-related challenges such as quick commerce, auto compensation, pricing or subscription teams
Surface challenges that regional CRM teams are facing and translate them into requirements for our Retention product roadmaps
**Qualifications**
- 8+ years of relevant professional experience in a Consultancy or Marketing role with focus on Retention / Customer Relationship Management, customer-centricity in thinking is a must
- Excellent stakeholder management, presentation and communication skills: you are a creative problem solver and can get others on board with your ideas (experience in working in a global matrix organization is a big plus)
- Highly analytical and a data-driven approach to marketing: You are able to answer business questions with data-based insights, and communicate them effectively to stakeholders
- Solid understanding of both marketing and business KPIs and how to translate strategy into action using an OKR framework. You are good at managing project priorities, deadlines, and deliverables
- Nice to have: Product exposure or experience working in an agile environment

**Additional Information**
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday with an extra day on 2nd and 3rd year of service
- Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
- Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
- Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
- The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

  • Director of Retention

    vor 4 Monaten

    Berlin, Deutschland Delivery Hero Vollzeit

    Be our next Hero! - Join the world’s leading local delivery platform. We are looking for a **Director of Retention** (all genders)** to join the **Central Marketing Retention** Team in Delivery Hero on our journey to always deliver amazing experiences. Short description about the team & position: - Team Mission: Leverage tech and product expertise to...

  • Director of Retention

    vor 4 Monaten

    Berlin, Deutschland Delivery Hero Vollzeit

    About the opportunity We are on the lookout for a Director of Retention to drive the global Retention strategy for Delivery Hero and lead high-impact projects to increase CLV for our brands in 40+ Delivery Hero markets. Proactively and systematically identify trends and opportunities in development of customers base that can be addressed with CRM measures...

  • Director of Engineering

    vor 2 Wochen

    Berlin, Berlin, Deutschland THRYVE Vollzeit

    Job Title: Director of EngineeringCompany: THRYVEJob Summary:THRYVE is a forward-thinking technology company that delivers cutting-edge solutions to empower businesses worldwide. We are seeking an experienced Director of Engineering to lead our engineering teams and drive innovation in the development of scalable, high-performance platforms.Key...

  • Director of Engineering

    vor 2 Wochen

    Berlin, Berlin, Deutschland THRYVE Vollzeit

    Job Title: Director of EngineeringCompany: THRYVEJob Summary:THRYVE is a forward-thinking technology company that delivers cutting-edge solutions to empower businesses worldwide. We are seeking an experienced Director of Engineering to lead our engineering teams and drive innovation in the development of scalable, high-performance platforms.Key...

  • Head of CRM

    vor 3 Monaten

    Berlin, Deutschland Primal-state Vollzeit

    **What is Primal State?**: **Hey, we are Primal State** - a young, fast-growing health & well aging company from Berlin. **Glow25** is now another very successful brand in the Primal family - a collagen company that is setting new standards in the well aging market. We have made it our mission to give people a vital and invigorating start to the day with...

  • Associate Director of Sales

    vor 4 Monaten

    Berlin, Deutschland workster.jobs Vollzeit

    **Associate Director Sales - Berlin** High-level Associate Director role for a leading Outsourcing/BPO consultancy who is seeking to onboard an Associate Director of Sales with English to work with teams on-site in Berlin. Location - On-site in Berlin, Germany **Your Tasks** - Lead the management team to achieve specific business targets, ensuring high...

  • Head of Retention Solutions

    vor 3 Monaten

    Berlin, Deutschland Delivery Hero Vollzeit

    We are looking for a Head of Retention Solutions (all genders) to join the Central Marketing Retention Team in Delivery Hero on our journey to always deliver amazing experiences. Team Mission: Leverage tech and product expertise to design & develop a best-in-class Retention Tech Stack. Democratize DH customer data. Surface best practices and innovations,...

  • Head of Retention Solutions

    vor 4 Monaten

    Berlin, Deutschland Delivery Hero Vollzeit

    About the opportunity We are on the lookout for for a Head of Retention to leverage tech and product expertise to design & develop a best-in-class Retention Tech Stack. Democratize Delivery Hero customer data. Surface best practices and innovations, — and ultimately, empower regional CRM teams to define a Retention strategy and excel at its execution....

  • Senior Director of Marketing

    vor 4 Monaten

    Berlin, Deutschland Pluto TV Vollzeit

    We are looking for a dynamic and innovative marketer to help grow awareness, usage and value of one of our streaming brands Pluto TV and develop go-to-market programs. Reporting to the General Manager Pluto TV Northern & Central Europe and VP Marketing Streaming Northern Central Europe, this is a key role on the streaming marketing team in defining and...

  • Director of Revenue Operations

    vor 4 Monaten

    Berlin, Deutschland Ultimate Vollzeit

    **THE ULTIMATE OPPORTUNITY** Imagine a virtual customer support agent that works 24/7, speaks 109 languages, and instantly and intelligently gives customers the answers they’re looking for. You don’t need to imagine because that’s Ultimate - the world’s most powerful virtual agent platform. Powered by industry-leading AI, a laser-focus on customer...

  • Senior Director of Site Reliability Engineering

    vor 2 Wochen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job DescriptionWe are seeking a highly experienced and skilled Senior Director of Site Reliability Engineering to lead our global SRE department. As a key member of the Developer Platform tribe, you will play a critical role in increasing the leverage of our engineering organizations by reducing complexity and improving system reliability.The Senior Director...

  • Senior Director of Site Reliability Engineering

    vor 2 Wochen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job DescriptionWe are seeking a highly experienced and skilled Senior Director of Site Reliability Engineering to lead our global SRE department. As a key member of the Developer Platform tribe, you will play a critical role in increasing the leverage of our engineering organizations by reducing complexity and improving system reliability.The Senior Director...

  • Director of Product Management

    vor 2 Wochen

    Berlin, Berlin, Deutschland mediaire GmbH Vollzeit

    About the RoleWe are seeking an experienced and visionary Director of Product Management to join our team at mediaire GmbH. As a key member of our organization, you will play a critical role in guiding our product team to transform user needs, business opportunities, and deep technology into practical healthcare solutions that make a meaningful impact.Key...

  • Director of Product Management

    vor 2 Wochen

    Berlin, Berlin, Deutschland mediaire GmbH Vollzeit

    About the RoleWe are seeking an experienced and visionary Director of Product Management to join our team at mediaire GmbH. As a key member of our organization, you will play a critical role in guiding our product team to transform user needs, business opportunities, and deep technology into practical healthcare solutions that make a meaningful impact.Key...

  • Head of Retention Solutions

    vor 3 Monaten

    Berlin, Deutschland Delivery Hero Vollzeit

    **Company Description** As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...

  • Senior Director of Site Reliability Engineering

    vor 2 Wochen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job DescriptionWe are seeking a highly experienced and skilled Senior Director of Site Reliability Engineering to lead our global SRE department. As a key member of the Developer Platform tribe, you will play a critical role in increasing the leverage of our engineering organizations by reducing complexity and improving the reliability of our software...

  • Senior Director of Site Reliability Engineering

    vor 2 Wochen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit

    Job DescriptionWe are seeking a highly experienced and skilled Senior Director of Site Reliability Engineering to lead our global SRE department. As a key member of the Developer Platform tribe, you will play a critical role in increasing the leverage of our engineering organizations by reducing complexity and improving the reliability of our software...

  • Retention Specialist

    vor 3 Wochen

    Berlin, Berlin, Deutschland Q CELLS Vollzeit

    Strengthen Customer RelationshipsAs a Retention Associate at Q CELLS, you will play a crucial role in building and maintaining strong customer relationships. Your primary objective will be to ensure customer satisfaction, leading to positive word-of-mouth and passive business generation.Key Responsibilities:Customer Relationship Management: Foster long-term...

  • Director of Product Management

    vor 2 Wochen

    Berlin, Berlin, Deutschland mediaire GmbH Vollzeit

    About the RoleWe are seeking an experienced Director of Product Management to join our team at mediaire GmbH. As a key member of our organization, you will play a critical role in guiding our product team to transform user needs, business opportunities, and deep technology into practical healthcare solutions that make an impact.Key ResponsibilitiesProduct...

  • Director of Product Management

    vor 2 Wochen

    Berlin, Berlin, Deutschland mediaire GmbH Vollzeit

    About the RoleWe are seeking an experienced Director of Product Management to join our team at mediaire GmbH. As a key member of our organization, you will play a critical role in guiding our product team to transform user needs, business opportunities, and deep technology into practical healthcare solutions that make an impact.Key ResponsibilitiesProduct...