Lead/head of Debt Collections

vor 5 Monaten

Berlin, Deutschland Grover Vollzeit

**About Grover**:
Unlock the future of tech with Grover We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover

**Our Mission & Vision**:
To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally

We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.

To continue this incredible adventure, we are currently looking for an ambitious **Lead/Head of Debt Collections** (M/F/x) full-time for our **Debt Collection Team**, at our Berlin HQ.

**What you will contribute**:

- Organize, manage, and lead a European Collection department mentoring the different team leads and working along the risk leadership
- Plan the proper strategy and course of action to recover outstanding and delinquent payments for both B2C and B2B customers
- Track and work to improve operational KPIs: Costs per euro collected, Contact Rates, Cure Rates, Collection Roll Rates, etc.
- Manage our relationships with 3rd party debt collections agencies and continuously optimize the output
- Monitor team's and system's performance ensuring high quality and company protocols are in place
- Ensure that the teams have the right technological stack to succeed
- Work closely with Product and Payment department as well as Customer support and Risk
- Recover outstanding and unreturned Grover assets and devices
- Negotiate payoff deadlines or payment plans with delinquent customers
- Respond to customer inquiries and work collaboratively and cross-functionally to resolve discrepancies
- Update account statuses and ensure proper data tracking is reflected in our databases

**What you bring**:

- At least 5+ years of relevant work experience in Debt Collections with leadership and team management exposure
- Operational and analytical skills that can drive impact and process improvements
- Deep knowledge of the European (mostly German) collection landscape as it relates to customer payment methods, collection strategies, and channel methodology
- Passion for growth, and the desire to improve processes and efficiencies
- Ability to multitask and work with targets and tight deadlines
- Customer service mindset and extreme attention to details
- Experience with MS Office & Business Intelligence tools such as Tableau
- Strong written and verbal communication skills
- Excellent negotiation skills
- Fluency in German is a strong plus

**❤️‍What you will love about us**:

- Hybrid model with 30 days per year to work abroad
- 28 days of paid vacation, plus another additional day after 3 & 4 years
- BVG monthly discount to drive you anywhere in Berlin
- Company Pension Scheme and a top-up to Parental Leave (for both parents)
- Online Mental Wellness support with Nilohealth
- Urban Sports Club or ClassPass Corporate Discount
- Annual learning budget of 1000€
- 1 Paid Volunteering Day per Month
- Online German Classes through LanguageHero and Babbel subscription
- Exclusive Grover Tech discount for you & your loved ones
- Engaging, open office located in Berlin-Schöneberg with free snacks and drinks, underground parking including bikes & e-cars, regular events, a music studio, and a gymto name a few
- A diverse global team of 72 nationalities (and counting)

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world.

We are looking forward to e-meeting you

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